Guest Experience Expert
6 months ago
**Additional Information** Receptionist
**Job Number** 24038140
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Birmingham, 12 Hagley Road Five Ways, Birmingham, England, United Kingdom VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Experience Supporter
4 weeks ago
Birmingham, Birmingham, United Kingdom WGC Ltd. Full timeGuest Experience SupporterWe are looking for a motivated Guest Experience Supporter to join our housekeeping team at WGC Ltd.In this role, you will play a vital part in ensuring that our guests have an enjoyable and memorable stay with us.You will be responsible for maintaining high standards of cleanliness and presentation in our guest rooms, as well as...
-
Guest Experience Manager
1 month ago
Birmingham, United Kingdom Parogon Full timeNEW OPENING!Join the Cast as our Guest Experience Manager and orchestrate a symphony of unforgettable moments!Are you ready to lead a talented cast of service stars on a quest to exceed our guests' wildest expectations?Do you have a passion for creating magical experiences that turn ordinary visits into extraordinary memories?If you thrive on bringing joy to...
-
Guest Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full timeCustomer Experience CoordinatorThis is an exciting opportunity to join our Front Office team as a Customer Experience Coordinator. In this role, you will be responsible for delivering world-class customer experiences and ensuring every guest feels valued and cared for.Main Responsibilities:Assist in developing and implementing strategies to enhance guest...
-
Guest Experience Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom WGC Ltd. Full timeWe're looking for a highly motivated and organized individual to join our team as a Guest Experience Coordinator at Novotel Birmingham Airport. As a key member of the housekeeping team, you'll play a critical role in ensuring the highest standards of cleanliness and service in our hotel rooms.Job SummarySalary: £13.45 per hourHours: Guaranteed hours each...
-
Guest Experience Host
11 hours ago
Birmingham, United Kingdom First Military Recruitment Full time**DC495 - Guest Experience Host** **Location - Birmingham** **Salary - £22,000 to £26,000** **Overview**: First Military Recruitment is working in partnership with our client to recruit a Guest Experience Host to join their team in Birmingham. As the Guest Experience Host, you will be responsible for activating and facilitating a warm, welcoming, and...
-
Guest Services Ambassador
7 months ago
Birmingham, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Birmingham**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders, covering the...
-
Guest Experience Supervisor
4 days ago
Birmingham, United Kingdom The Bear Grylls Adventure Full time**Guest Experience Supervisor** The Bear Grylls Adventure, National Exhibition Centre, Halles, Marston Green Birmingham, B40 1PA United Kingdom Fancy escaping the ordinary at The Bear Grylls Adventure? We’re looking for a highly motivated and dynamic Guest Experience Supervisor for the adventure of a lifetime! With our high ropes, shark diving, archery,...
-
Guest Experience Ambassador
7 days ago
Birmingham, Birmingham, United Kingdom Accor Hotels Full timeWe are a global hospitality leader, committed to providing exceptional guest experiences. At Accor Hotels, we foster a culture of innovation, inclusivity, and excellence.As a key member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.About the RoleWe are seeking a talented...
-
Guest Experience Host
6 months ago
Birmingham, United Kingdom SEA LIFE Full timeWhat you'll bring to the team: Are you on the hunt for a seasonal role that's not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham and SEA LIFE Birmingham! As the face of our attractions, you'll be the go-to...
-
Guest Experience Assistant
7 months ago
Birmingham, United Kingdom true Student Living Birmingham Full time_**About the Role**:_ You are a natural people person with a hands-on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing, and you thrive in a fast-paced environment where no two days are the same because that’s just boring, right? - **Are you a true Superstar**:_ - You will be...
-
Guest Experience Supervisor
7 months ago
Birmingham, United Kingdom Marriott International, Inc Full time**Job Number** 24089046 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Birmingham, 12 Hagley Road Five Ways, Birmingham, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you seeking to grow your skills with endless career...
-
Guest Experience Host
4 days ago
Birmingham, United Kingdom MAPP Full time**Description**: MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for...
-
Guest Experience Host
6 months ago
Birmingham, United Kingdom MAPP Full time**Description**: MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for...
-
Residential Guest Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom Holiday Inn Birmingham M6 J7 Full time**Job Summary:**We are seeking an experienced Residential Guest Experience Manager to join our team at Holiday Inn Birmingham M6 J7.The ideal candidate will have a proven track record of delivering exceptional guest experiences, with a strong focus on service excellence and team leadership.Main Responsibilities:Leading the guest services team to deliver...
-
Guest Experience Specialist
1 week ago
Birmingham, Birmingham, United Kingdom WGC Ltd. Full timeThe Perfect Fit?We are looking for a highly motivated and organized individual to join our housekeeping team as a Room Attendant at Adagio Apart Hotel Birmingham.Your responsibilities will include cleaning and maintaining guest rooms to the highest standards, replenishing linen and supplies, and providing exceptional customer service to our guests.We offer a...
-
Cleaning and Guest Experience Professional
1 month ago
Birmingham, Birmingham, United Kingdom WGC Ltd. Full time**Job Description:**We are seeking a skilled Cleaning and Guest Experience Professional to join our hotel housekeeping team. As a key member of the team, you will be responsible for ensuring that our guest rooms are cleaned to a high standard.**Responsibilities:**Cleaning guest rooms to a high standardReplenishing linen and guest suppliesProviding...
-
Dynamic Guest Experience Specialist
2 months ago
Birmingham, Birmingham, United Kingdom AccorHotel Full timeUnlock Your Career Potential as a Multi Skilled Reception Team MemberWe are seeking an exceptional individual to join our team at Ibis Cardiff Gate as a Multi Skilled Reception Team Member.About the Role:Welcome guests and provide a warm welcome to all visitorsFoster loyalty and build meaningful relationships with customersPrioritize guest relations and...
-
Guest Experience Assistant/front of House
7 months ago
Birmingham, United Kingdom true Student Living Birmingham Full timeYou are EVERYTHING that we look for at true You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? You are a great communicator. You...
-
Guest Experience Assistant/front of House
4 days ago
Birmingham, United Kingdom true Birmingham Full timeYou are EVERYTHING that we look for at true You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? You are a great communicator. You...
-
Power Electronics Design Expert
3 days ago
Birmingham, Birmingham, United Kingdom Expert Employment Full time**Job Description:**We are seeking a talented Electronics Systems Specialist to join our team at Expert Employment. The successful candidate will have experience in designing and developing electronic systems and be passionate about delivering high-quality results.This is an excellent opportunity for recent graduates or those with some post-graduate...