Residential Guest Experience Manager

6 days ago


Birmingham, Birmingham, United Kingdom Holiday Inn Birmingham M6 J7 Full time

**Job Summary:**

We are seeking an experienced Residential Guest Experience Manager to join our team at Holiday Inn Birmingham M6 J7.

The ideal candidate will have a proven track record of delivering exceptional guest experiences, with a strong focus on service excellence and team leadership.

Main Responsibilities:

  • Leading the guest services team to deliver exceptional experiences for all guests.
  • Collaborating with various departments to drive innovation and improve service levels.
  • Handling guest requests with precision and promptness, setting the standard for service excellence.

Requirements:

  • A strong leadership presence, with excellent communication and problem-solving skills.
  • A service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience.

Salary:** £28,000 - £32,000 per annum (dependent on experience)

Benefits:*

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

About Us:

Holiday Inn Birmingham M6 J7 is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. We pride ourselves on our commitment to delivering exceptional guest experiences and fostering a culture of service excellence.



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