Guest Experience Specialist
4 days ago
This is an exciting opportunity to join our Front Office team as a Customer Experience Coordinator. In this role, you will be responsible for delivering world-class customer experiences and ensuring every guest feels valued and cared for.
Main Responsibilities:- Assist in developing and implementing strategies to enhance guest satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless service delivery and optimize guest experience.
- Act as a secondary point of contact for guests, handling complaints and resolving issues efficiently and effectively.
A competitive salary of £25,836.72 per annum, plus up to 10% quarterly bonus based on Front Office KPIs.
About Us:Hilton Worldwide, Inc. is a world-renowned hospitality brand recognized for its commitment to excellence and customer satisfaction. As a Customer Experience Coordinator, you will be part of a dynamic team that strives to deliver unforgettable experiences for our guests.
Requirements:- Proven experience in customer-facing roles or a related field.
- Excellent communication, teamwork, and problem-solving skills.
- A passion for delivering exceptional customer experiences and driving business results.
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