Dynamic Guest Experience Specialist
3 weeks ago
We are seeking an exceptional individual to join our team at Ibis Cardiff Gate as a Multi Skilled Reception Team Member.
About the Role:
- Welcome guests and provide a warm welcome to all visitors
- Foster loyalty and build meaningful relationships with customers
- Prioritize guest relations and ensure their needs are met
- Anticipate and meet the needs of our guests, providing them with a seamless experience
- Handle feedback and concerns in a professional and respectful manner
- Maintain the brand image and reputation of Accor Hotel
- Inform guests about hotel services and amenities
- Assist with food and beverage service and handle administration tasks
About You:
- Career development opportunities and training to enhance your skills
- A range of employee benefits, including competitive salary and perks
- A dynamic work environment that is welcoming and inclusive
- The opportunity to work with a talented and dedicated team
What We Offer:
- A competitive salary of around £18,000 per annum, depending on location and experience
- Part-time employment opportunities with a minimum of 20 hours per week
- Ongoing training and development to support your career growth
- A comprehensive benefits package, including paid time off and sick leave
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