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Dynamic Guest Experience Specialist

2 months ago

Birmingham, Birmingham, United Kingdom AccorHotel Full time
Unlock Your Career Potential as a Multi Skilled Reception Team Member

We are seeking an exceptional individual to join our team at Ibis Cardiff Gate as a Multi Skilled Reception Team Member.

About the Role:

  • Welcome guests and provide a warm welcome to all visitors
  • Foster loyalty and build meaningful relationships with customers
  • Prioritize guest relations and ensure their needs are met
  • Anticipate and meet the needs of our guests, providing them with a seamless experience
  • Handle feedback and concerns in a professional and respectful manner
  • Maintain the brand image and reputation of Accor Hotel
  • Inform guests about hotel services and amenities
  • Assist with food and beverage service and handle administration tasks

About You:

  • Career development opportunities and training to enhance your skills
  • A range of employee benefits, including competitive salary and perks
  • A dynamic work environment that is welcoming and inclusive
  • The opportunity to work with a talented and dedicated team

What We Offer:

  • A competitive salary of around £18,000 per annum, depending on location and experience
  • Part-time employment opportunities with a minimum of 20 hours per week
  • Ongoing training and development to support your career growth
  • A comprehensive benefits package, including paid time off and sick leave