Guest Experience Host

6 months ago

Birmingham, United Kingdom MAPP Full time

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

**Title, Team and Role Summary**:
**Title **:Guest Experience Host***

**Team **:Site - Portfolio***

**Who Does This Role Report Into? **Building Manager

**Role Summary / Purpose and Scope**

As Guest Experience Host you will be responsible for activating and facilitating a warm, welcoming and memorable experience for our tenants and guests at John Cadbury House. This is a highly relational role that will set the tone for the whole building.

You will support the Building Manager and Senior Management Team with day-to-day operations and maintenance with understanding of expenditure and current legislation. We are looking for a highly motivated and hospitable person capable of running our guest management processes, providing guests with an excellent service, as well as being responsible for a range of administrative front desk duties.

As Guest Experience Host you will work closely with the Community Team to create a beyond-office experience, helping to ensure that our desk and meeting room spaces run smoothly and helping to activate the ground floor space by planning engagement events.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- Excellent organisational skills
- Strong interpersonal skills, capable of communicating across at various levels
- Proactive, flexible attitude to the changes to the company, IT systems and the role
- Fast and accurate typing skills
- Able to use own initiative and multitask, manage multiple situations at one time.
- Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework

**Values & Behaviour**
- Exhibition of MAPP Values**:Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn

**Experience and Salary**:
**Level of Experience / Certifications**:
Experience of working in a similar role (Customer Service)

**Working Hours**:8am - 5.00pm Monday - Friday

**Salary Range (Based on Experience)**
£23,000 - £26,000 per annum, depending on experience.

**About MAPP**:
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.

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