Host

3 days ago


Birmingham, United Kingdom De Vere Full time

**The Grand Hotel Birmingham**:
Birmingham’s original Grand Hotel on Colmore Row, housed in one of the city’s most iconic buildings, reopened in May 2021. Following a £45 million investment, this landmark “sleeping beauty” has been brought back to life, combining beautifully restored original Victorian and Arts & Crafts features with service and style that befits Birmingham in the 21st century.

Occupying a Grade II* listed building, The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites; an outdoor courtyard bar; glamorous cocktail bar; neighbourhood restaurant; and eight magnificent meeting and event rooms as well as the spectacular, Louis XIV-style Ballroom

**Host**:
**Main purpose of the role**:
Madeleine is a slice of Parisian chic in Birmingham. Our hosts are the face of the venue, they set the tone of Grand hospitality by welcoming and fulfilling the needs of our guests. Primarily responsible for managing the bookings, the host is an essential team member for a smooth service.

**What you will do**:

- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible, establishing if they have a pre-existing booking or if one needs to be made
- Confirming all bookings and checking in advance of any dietary needs or special requests
- Optimising the booking system to ensure the maximum covers are reached, without impeding guest experience/table times
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented

**Benefits**:

- Discount on hotel facilities
- Refer a friend scheme
- Meals provided
- Employee assistance programme
- Rewards and recognition for living our company values
- Career development opportunities

In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.


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