Contact Centre Coordinator

7 days ago


Epsom, United Kingdom Nuffield Health Full time

HEAD OFFICE
Contact Centre Coordinator - Mental Health Team

Contact Centre Coordinator - Mental Health Team
Hybrid / Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week
Competitive salary, depending on experience

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are an empathetic individual, passionate about customer care with strong experience in a customer-facing care role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly Mental Health Contact Centre Team on a Hybrid working basis.

As a Mental Health focused Contact Centre Coordinator, you will be the first port of call for people who will be suffering personal difficulties and you will need to have a calm and empathetic manner and able to decipher the issue through excellent listening skills. Experience in dealing with incoming calls within the Health and Wellbeing sector would be a definite advantage.

**As a Customer Service Coordinator, you will**:
Sensitively handle all contact with our customers
Ensure the customer journey is always seamless.
Be part of an exciting, varied and dynamic environment
Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
Deliver excellent, compassionate customer service, every time.
Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.



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