Contact Centre Coordinator
6 months ago
**Contact Centre Coordinator - Customer Services**
Hybrid - Epsom Support Centre | Service Centre | Permanent | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits | Progression Opportunities
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.
**As a Customer Service Coordinator, you will**:
- Expertly handle all contact with our customers.
- Ensure the customer journey is always seamless.
- Be part of an exciting, varied and dynamic environment.
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm).
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you**
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to Relocate:
- Epsom: Relocate before starting work (required)
Work Location: In person
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