Contact Centre Coordinator

7 months ago


Epsom, United Kingdom Nuffield Health Full time

HEAD OFFICE

Contact Centre Coordinator - Mental Health

**Contact Centre Coordinator - Mental Health Team**

Remote | Service Centre | Permanent and Fixed Term Contracts Available| Full Time

37.5 hours per week

£21,762.00 per annum

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are an empathetic individual, passionate about customer care with strong experience in a customer-facing care role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly Mental Health Contact Centre Team on a Hybrid working basis.

As a Mental Health focused Contact Centre Coordinator, you will be the first port of call for people who will be suffering personal difficulties and you will need to have a calm and empathetic manner and able to decipher the issue through excellent listening skills. Experience in dealing with incoming calls within the Health and Wellbeing sector would be a definite advantage.

**As a Contact Centre Coordinator (Mental Health), you will**:

- Sensitively handle all contact with our customers
- Ensure the customer journey is always seamless.
- Be part of an exciting, varied and dynamic environment
- Cover varied shifts (between Monday to Friday, 8am to 7pm and Saturdays, 9am to 1pm)
- Deliver excellent, compassionate customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationEpsom - Surrey
- Contract typeFixed Term
- ReferenceJR0071199

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.



  • Epsom, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Coordinator **Contact Centre Coordinator** Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week **Salary**: £23,887.50 Start date: 15th July Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship...


  • Epsom, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Coordinator **Contact Centre Coordinator** Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week **Salary**: £23,887.50 Start date: 10th and 17th June On-site Interviews: Thursday 9th May and Friday 17th May Nuffield Health is the charity that’s building a healthier nation, one day at a time....


  • Epsom, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 Start date: 15th July Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it...


  • Epsom, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Coordinator **Customer Service Coordinator** Hybrid working | Department | Permanent| Full time Up to £ 23,887.50 depending on experience 37.5 hours per week Are you passionate about customer service? Do you have a good standard of English? Then you could join the UK’s leading Healthcare Charity. We’re recruiting great...


  • Epsom and Ewell, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 per annum Onsite interview dates: Friday 13th December Start date: 13th January 2025 Nuffield Health is the charity that's building a healthier nation, one day at a time.From award-winning hospitals and leisure facilities to...


  • Epsom, United Kingdom Nuffield Health Fitness & Wellbeing Full time

    **Contact Centre Coordinator - Customer Services** Hybrid - Epsom Support Centre | Service Centre | Permanent | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits | Progression Opportunities Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure...


  • Epsom, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Coordinator - Post Room Assistant **Contact Centre Coordinator - Post Room Assistant - HAMs** Epsom Support Centre | Service Centre | Permanent | Part Time - 20 hours per week Competitive salary, depending on experience Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning...

  • Contact Centre Advisor

    6 months ago


    Epsom, United Kingdom Wilsons Full time

    **Contact Centre Advisor** **Full Time 40 hours - Monday - Friday 9 am - 6 pm, Saturday and Sunday on a rota basis.** **Salary: OTE £32K** Can you build up an excellent rapport over the Telephone? **Responsibilities will include**: - Making sales appointments - Car service/ repair bookings - Performing customer satisfaction surveys - Maintain and...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator Job DescriptionWe are seeking a skilled Contact Centre Coordinator to join our team at Nuffield Health. As a key member of our Support Team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Your strong communication skills,...

  • Call Centre Handler

    7 months ago


    Epsom, United Kingdom Synergy CRS LTD Full time

    Our client is currently looking for experienced call centre handlers to join their busy operation in Epsom. This role will be office based where you will be contacting both customers and clients and will involve high phone call activity. You must have good communication skills. Working 37.5 hours per week, there are various shift patterns you must be...


  • Epsom, United Kingdom Bright Young Things Full time

    Job Title: Academic Tutors and Supervisors - Epsom Centre Company: Bright Young Things Tuition Location: Epsom **Salary**: £8.40ph-£20ph (dependent on experience and education level) **Job Type**: Zero hours contract Safer Recruitment: Bright Young Things Tuition is committed to safeguarding and promoting the welfare of children and young people and...

  • HR Coordinator

    6 months ago


    Epsom, United Kingdom TLP Consultancy Ltd Full time

    **People & Development Co-ordinator** - Hybrid working (3 days per week in the office) - Salary circa 36,000 - 12 months (Maternity cover) - Near Epsom, Surrey (due to location own transport is beneficial) - Generous benefits package (Birthday voucher, pension, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank...


  • Epsom, United Kingdom Alina Disability Support Full time

    Develop and grow with a company that cares about you! Join Alina Homecare Disability Support as an Activity Coordinator/Driver. You’ll support people with different disabilities and abilities to participate in meaningful and engaging activities in their local community. We’re looking for outgoing, friendly and passionate Team player to make a positive...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Patient Pathway Coordinator (PPC) Antenatal The antenatal department is seeking a highly motivated individual to fill a Secondment PPC role at Epsom General Hospital. This is an opportunity to gain a full understanding of the maternity pathway from referral into the Trust through their journey. You will work with your administrative teams supporting the...


  • Epsom, Surrey, United Kingdom Solus Accident Repair Centres Full time

    About the RoleAt Solus Accident Repair Centres, we are committed to providing exceptional customer service and excellence in vehicle repair. We are now seeking a Customer Vehicle Care Coordinator to join our team and play a vital role in ensuring our customers receive the highest level of care.The successful candidate will have a passion for delivering...


  • Epsom, United Kingdom Nuffield Health Full time

    Senior Customer Relations Coordinator Epsom/Hybrid | Customer | Maternity Cover | Fixed-Term: 12 Months | Full-Time Competitive salary, depending on experience37.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do...


  • Epsom, United Kingdom Nuffield Health Full time

    Senior Customer Relations Coordinator Epsom/Hybrid | Customer | Maternity Cover | Fixed-Term: 12 Months | Full-Time Competitive salary, depending on experience37.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Main ResponsibilitiesWork with team leaders to manage triage and case management diaries, ensuring seamless communication between departments.Manage and update relevant data using database applications, optimizing resource potential and identifying issues proactively.Provide exceptional customer service through multiple channels, including calls, emails, and...

  • M&E Technician

    5 days ago


    Epsom, United Kingdom RGB Network Full time

    M&E Technician / CoordinatorOffice Location: SurreySalary: £30k - £50k (dependant on experience)A company that has been established for over 25 years and is regarded as one of the UK’s leading names in CAD & BIM Services is presently on a recruitment drive. They are looking for various levels of engineers as they continue to expand due to the success...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Patient Pathway Coordinator - Respiratory Department Band 4 An exciting opportunity has arisen for a patient pathway coordinator within the Respiratory Department at Epsom & St. Helier University Hospitals NHS Trust - Cross site. This is a challenging role responsible for supporting the achievement of the 18-week referral to the treatment target. The role...