Contact Centre Coordinator
7 months ago
HEAD OFFICE
Contact Centre Coordinator - Mental Health
**Contact Centre Coordinator - Mental Health Team**
Remote | Service Centre | Permanent and Fixed Term Contracts Available| Full Time
37.5 hours per week
£21,762.00 per annum
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
If you are an empathetic individual, passionate about customer care with strong experience in a customer-facing care role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly Mental Health Contact Centre Team on a Hybrid working basis.
As a Mental Health focused Contact Centre Coordinator, you will be the first port of call for people who will be suffering personal difficulties and you will need to have a calm and empathetic manner and able to decipher the issue through excellent listening skills. Experience in dealing with incoming calls within the Health and Wellbeing sector would be a definite advantage.
**As a Contact Centre Coordinator (Mental Health), you will**:
- Sensitively handle all contact with our customers
- Ensure the customer journey is always seamless.
- Be part of an exciting, varied and dynamic environment
- Cover varied shifts (between Monday to Friday, 8am to 7pm and Saturdays, 9am to 1pm)
- Deliver excellent, compassionate customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationEpsom - Surrey
- Contract typeFixed Term
- ReferenceJR0071199
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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