Housing Support Officer

3 days ago

Redhill, United Kingdom Reed Business Support Full time

My client is a fantastic organisation within the social business field who are currently looking for a Housing Support Officer to join them on a permanent basis. Monday to Thursday 08:45-17:00 and Friday 08:45-16:45. Hybrid working available (flexible -working from home and in the office). up to £26,000

**Main Purpose of the Housing Support Officer**:
You will be responsible for the efficient and effective management of designated temporary accommodation schemes. You will promote independence, providing a service to homeless individuals and families, with a view to assisting tenants to successfully moveonto a more suitable permanent accommodation. You will be responsible for managing and monitoring specific schemes, assisting with housing management issues and for the provision of individual support packages to vulnerable tenants.

**Duties and Responsibilities of the Housing Support Officer**:
**Scheme and Housing Management**:

- In conjunction with the Housing teams, monitor tenants’ rent accounts and assist in the process of minimising tenants’ rent arrears within temporary accommodation.
- Oversee the management, cleaning, and maintenance of the buildings, including communal parts and other rooms.
- As required, carry out assessments and tenancy sign ups of new tenants.
- Oversee that void accommodation is brought up to the agreed lettings standards for temporary accommodation.
- Monitor fire and health and safety standards for the schemes and ensure compliance with relevant legislation and internal procedures.
**Support Service**:

- Assess all new tenants moving into temporary accommodation in collaboration with the clients teams and external agencies - to determine which level of support appropriately meet their individual level of need.
- To set up and establish their tenancy, for the individual to maintain.
- To contribute to individual meetings with tenants to establish support plans which are appropriate
- Respond to emergency calls from tenants and contact such other service as may be required.
- Proactively raise the profile of the importance of safeguarding for customers and identifying and supporting customers who may be at risk.
- To be responsible for the reporting of maintenance.
- To carry out inductions for new residents, ensuring they are aware of procedures within the scheme

**Preparations of reports and general administration**:

- To maintain contact records for each tenant including appropriate emergency telephone numbers.
- To maintain a daily log in which all incidents/events should be recorded.
- To contribute/chair meetings or take minutes as necessary for distribution to the temporary accommodation team.
**Estate Management and Security of the Building**:

- To monitor and report maintenance issues.
- To monitor the communal areas of the premises, including halls, landings, staircases, bathrooms, WCs, and stores to ensure that they are clean and maintained to the required standard.
- To keep public paths and yards clean, tidy and free of obstacles.
- To actively involve tenants in aspects of your duties where appropriate

**What the Housing Support Officer should have**:

- IT literate, including systems such as Microsoft 365, Word and Excel
- Educated in Maths and English (Grace C or 4+)
- Knowledge of assessment and support planning systems.
- Happy to undertake DBS

**DON’T DELAY APPLY TODAY

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