Tenancy Sustainability Officer

6 months ago


Redhill, United Kingdom Raven Housing Trust Full time

Location
Redhill- Discipline:
- Customer Experience & Support- Job type:
- Permanent- Salary:
- £33,000- Job ref:
- 002163- Published:
- about 5 hours ago**Full time - 36 hours per week**

**Job Description - Tenancy Sustainability Officer**

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We’re currently recruiting for a Tenancy Sustainability Officer to join our Tenancy Enforcement team.

**What you’ll achieve in the role**:
The overall purpose of this role is to deliver an individual, tailored service to vulnerable customers to support them in maintaining a successful tenancy.

Key responsibilities include:

- Undertaking welfare checks for customers where a concern has been raised by Raven colleagues, neighbours, or third parties.
- To provide advice, guidance, and support to customers facing difficulties in maintaining their tenancies due to disabilities, vulnerabilities, or other social factors.
- Working with external support services and/or voluntary agencies, local authorities, and other statutory partners.
- To assess each customer’s needs and develop a mutually agreed sustainability plan that identifies key areas where the customer may require support.

**What you’ll bring to Raven**:
For this role, we are looking for someone with the following:

- Basic knowledge of housing legislation and experience working in a safeguarding environment.
- The ability to assess a home environment and to work on your own initiative to manage and respond quickly to any change in circumstances.
- Previous experience of participating in multi-agency working whilst maintaining empathy and compassion.
- A full, clean driving licence.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

**What Raven will offer in return**:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts



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