Support Coordinator
6 months ago
Discipline:
- Customer Experience & Support- Job type:
- Permanent- Salary:
- £27500- Job ref:
- 002482- Published:
- about 2 hours agoFull time, 36 hours
Redhill
Job Description - Support Coordinator
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Support Coordinator to join our Housing Services team.
**What you’ll achieve in the role**:
The overall purpose of this role is to ensure efficient and effective management of designated sheltered schemes whilst promoting independence and facilitating support for every resident.
Key responsibilities include:
- Deliver support to customers living in housing schemes for older people or as part of associated floating support services to vulnerable people in line with their individual needs.
- Assess all new residents moving into sheltered schemes to determine which of the three support levels would most appropriately meet the customer’s individual level of need.
- Proactively promote and encourage independence within customers’ own homes, including the use of assistive technology.
**What you’ll bring to Raven**:
For this role, we are looking for someone with the following:
- A good understanding of the housing support needs of older people.
- A full, clean driving licence with access to own car.
- Excellent communication skills, both written and verbally, to a wide variety of different audiences.
- Strong and demonstrable IT skills, including using bespoke systems and Office 365.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
**What Raven will offer in return**:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
- Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme Retail discounts
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