Tenancy Services Assistant

6 months ago


Redhill, United Kingdom Raven Housing Trust Full time

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We’re currently recruiting for a Tenancy Services Assistant to join our Tenancy Services team.

**What you’ll achieve in the role**:
The overall purpose of this role is to provide administrative support and key responsibilities include:

- Supporting Tenancy Services Officers in managing issues such as lettings, successions, abandonments, disputes, home swaps and new development handovers.
- Meeting customers in reception as required and supporting residents to access services.
- Working with other teams across the organisation and supporting community events.

**What you’ll bring to Raven**:
For this role, we are looking for someone with the following:

- Administrative experience, ideally including work in a housing environment.
- A good standard of education, with good organisational and communication skills.
- The ability to adapt to meet different customer needs.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

**What Raven will offer in return**:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts

**Job Types**: Part-time, Temporary contract
Contract length: 12 months
Part-time hours: 21 per week

**Salary**: £23,750.00 per year

**Benefits**:

- Company pension

Work Location: In person



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