Housing Advisor

3 weeks ago


Redhill, United Kingdom Reed Business Support Full time

My client is a fantastic organisation within the social business field, a pillar to the community, who are currently looking for Home Ownership Advisor to join them on a 12-month fixed term contract initially. Monday to Friday 09:00-17:00 (Once trainingcomplete hybrid working available and flexible on the hours - would also consider Part Time).

**Main Purpose of the Home Ownership Advisor**:
Maintaining and helping to develop the client’s management service provided by the Home Ownership Team to current and prospective homeowners. Important in ensuring homeowners and commercial rent customers receive excellent customer services, this role is responsiblefor day-to-day management of core processes, following regulatory requirements, and managing income effectively.
Team members will be required to deal with questions, challenges, complaints, or disputes raised by leaseholders, and are expected to have a sound understanding of legislation relating to all forms of home ownership and knowledge of the various sales processes.

**Duties and Responsibilities of the Home Ownership Advisor**:

- Deliver all expected customer standards, seeking to constantly improve customer experience and delivering performance against agreed targets
- Day to day management of Right to Buy and/or Acquire services, in accordance with statutory, financial and lease requirements, working collaboratively with housing management teams.
- Operating day to day staircasing services and management of shared ownership homes, in accordance with statutory, financial and lease requirements.
- Responsible for undertaking consultation with Homeowners regarding repairs and improvements, ensuring income is maximised.
- To work collaboratively with the Asset Management and Repairs team throughout the Section 20 process.
- Day to day operation of all homeownership services, including administrative matters such as general legal enquiries, assignments and enquiries before sale, ensuring properties are dealt with efficiently, effectively and in line with legal requirements.
- Day to day management of commercial properties, including, but not limited to shops on long rent leases.
- Day to day liaison and management of relevant external contracts, including managing agents where the client is a leaseholder, seeking advice and support from senior managers, escalating more complex queries and decisions involving significant cost or risk.
- To assist with the effective management and coordination of annual Residents Meetings for our clients sheltered schemes, including arranging and attending meetings and providing advice on Homeownership matters.
- Assist with the delivery of the rent uplift for shared owners, ensuring accuracy across all lease types, terms, and appropriate increase dates.
- Identify, monitor, and recover all debt owed by Homeowners, including arrears of rent and service charges, including offering leaseholder’s sources of debt and arrears advice and customer centric payment options.

**What the Home Ownership Advisor should have**:

- Good understanding of leases - terms, interpretation, legal and regulatory responsibilities
- Management of processes such as RTB/RTA/Staircasing and possession
- Good understanding of all aspects of service charges
- Experience of dealing with customers both on the telephone and face to face

**DON’T DELAY APPLY TODAY


  • Home Ownership Advisor

    7 months ago


    Redhill, United Kingdom Raven Housing Trust Full time

    Discipline: - Customer Experience & Support- Job type: - Permanent- Salary: - £33250.00- Job ref: - 002262- Published: - about 2 hours ago**Full Time, 36 Hours** **Commutable to Redhill** Job Description - Home Ownership Advisor Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader...

  • Service Advisor

    2 weeks ago


    Redhill, United Kingdom Perfect Placement Uk Ltd Full time

    **Vehicle Service Advisor** We are seeking a Customer Service Advisor to join our Client’s Independent Garage in the Redhill area. Our Client is a Service centre with many years of successful trading, a loyal customer based and a stable management team. There is in-house training available to help build on your existing skill set. Our Client runs a very...


  • Redhill, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Part Time Customer Service Advisor** **Monday - Friday ** 9am - 1pm ** Based in Redhill** Our client a leader in the finance industry, are looking for a part time Customer Service Advisor to join their Customer Support team. The primary purpose of this role is to provide and manage all customer contact and enquiries, associated with the end of contract...


  • Redhill, United Kingdom YourRecruit Full time

    Working across two college sites in Redhill and SouthCroydon, our client is looking to hire a Careers & Employability Advisor to join this successful college group. Job Title: Careers and Employability Advisor - Level 6 CIAG Salary: £35,812 - £37,989 Hours: onday to Friday, 8.45am to 5.00pm Location: Redhill with some travel to the South Croydon site...


  • Redhill, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Redhill - £19,000 + Quarterly Bonuses - Full time & Part Time Roles Hours: The department operates between the hours of 9am and 7pm and therefore you will be required to work across a shift pattern. Full time - 35 Hours Part Time - Choice of hours available but you must be able to work Saturdays 09.00 - 14.00 Hours The Role As a...


  • Redhill, United Kingdom YourRecruit Group Full time

    Our client, a trusted specialist who provide to domestic households, housing associations and small businesses in the South East, are currently looking to recruit **4x Customer Service Advisors**to join their growing team in **Redhill**. If you are an enthusiastic Customer Service professional with great customer service skills, this is an exciting...

  • Sales Advisor

    7 months ago


    Redhill, United Kingdom Jewson Full time

    Are you based in the **Redhill** area? Do you have a passion for working with people? **Jewson**, a leading building materials distributor in Northern Europe, is on the hunt for a **Sales Advisor** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with...


  • Redhill, United Kingdom YourRecruit Group Full time

    Our client, a trusted specialist who provide to domestic households, housing associations and small businesses in the South East, are currently looking to recruit at least**10 x Customer Service Advisors**to join their growing team in **Redhill**. You may already possess strong commercial customer service experience, or you may have gained face to face...


  • Redhill, United Kingdom Waythrough Full time

    You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they...


  • Redhill, United Kingdom Perfect Placement Full time

    As a Vehicle Repair Coordinator at our esteemed client's dealership in Redhill, Surrey, you will play a pivotal role in ensuring seamless customer interactions and efficient vehicle repair processes. This dynamic role requires a skilled professional with a passion for delivering exceptional customer service and driving sales growth through upselling and...


  • Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We are delighted to be recruiting for a new client, based in the local area who is looking for individuals to join them. Working initially in six-month contracts, you will be the first point of contact to enquiries into the office and duties will include: - Assisting with queries, you will update the in-house systems - Send out required documentation -...


  • Redhill, United Kingdom Perfect Placement Full time

    We are currently seeking an experienced Service Advisor to join our client’s thriving Service Department in Redhill, Surrey. As a key member of the team, you will be responsible for delivering top-notch customer service and supporting the efficient delivery of vehicle repairs and maintenance services.About the JobProviding expert guidance to customers on...

  • Retail Sales Advisor

    2 weeks ago


    Redhill, United Kingdom Reed Business Support Full time

    Trade Counter Assistant - Redhill - £22,440 p/a total earning potential of up to £24,528 p/a WHAT YOU WILL DO: The Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day operations Responsible for trade counter sales to achieve sales targets, confidently communicating product...


  • Redhill, United Kingdom Appcastenterprise Full time

    **Greensand House Care Home**located in **Salfords, Redhill **is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor.This is your opportunity to shine and bring bags of personalityto your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...


  • Redhill, United Kingdom Perfect Placement Full time

    Job Summary:A highly skilled Automotive Service Specialist is required to assist in the busy Service Department of a leading vehicle dealership in Redhill, Surrey. As a key member of the team, you will provide exceptional customer service and support in delivering high-quality vehicle repairs and maintenance services.About the Role:This is an exciting...


  • Redhill, United Kingdom Waythrough Full time

    About UsWaythrough is committed to increasing diversity and welcomes applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. Our organisation provides specialist support services to individuals and families living with mental ill health, drug and alcohol use, gambling, and domestic violence. We merged with...

  • Receptionist

    7 months ago


    Redhill, United Kingdom Companion Care Full time

    Receptionist/Client Care Advisor - Full Time Redhill Companion Care If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill practice. What your typical day will look like: - Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link...

  • Receptionist

    2 weeks ago


    Redhill, United Kingdom Companion Care Full time

    **Receptionist/Client Care Advisor - Full or Part Time** **Redhill Companion Care** If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill practice. What your typical day will look like: - Your focus is to provide an exceptional service to our clients and the best care possible to their pets -...