Customer Service Administrator
3 weeks ago
Adecco are working with a great client based in Washington to recruit for their new Customer Service department. In this role you will be part of the contracts team and be responsible for ensuring that all service contracts are qualified correctly whilst giving excellent service to their customers within their agreed contract requirements.
**Job Role: Customer Service Administrator**
**Responsibilities**:
- Responding to Customer enquiries.
- Setting up customer accounts on the internal system, detailing all information on the applicable site(s), and providing as much information to ensure the contract can run as smoothly as possible.
- Liaising with both internal teams, and external customers to make sure we have the correct information to be able to meet customer expectations.
- Dealing with contract renewals, contract invoicing and the activation of new contracts.
- Management of daily portals to support the smooth running of our service contracts.
- Providing Excellent Service: Ensuring consistent delivery of exceptional customer service
- Administrative Tasks: Performing administrative duties such as data entry, managing customer accounts, updating customer information, and generating reports.
- Adhering to Policies: Following company policies and procedures, including privacy and security guidelines, to protect sensitive customer information.
**Skills and Qualifications**:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a customer-focused approach.
- Proficiency in using customer support software and inhouse systems.
- You will have experience of working with multiple IT systems (Outlook, Microsoft & CRM's) and have a good attention to detail skills, as you will be responsible for ensuring data is accurately entered to ensure a smooth running of all Service Contracts.
- You will work as a team and have experience of working to targets, both as an individual and as part of a team.
This is a full-time role Monday to Friday based in the Washington office in the Northeast of England.
**Some of the benefits include**:
- 25 Days Annual Leave + Bank Holidays
- Holiday Purchase Scheme
- SMART Pension Scheme (Enhanced Company Contributions)
- Upon reaching qualifying period, enhanced maternity, and paternity offer to eligible employees
- Life Assurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Health & Welling App inc Digital GP Service
- Access to LinkedIn Learning
- Employee Discounts Available
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Joel Hall
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