Customer Service Call Handler

3 months ago


NewtonleWillows, United Kingdom Uniting People Full time

Based within our clients vibrant Customer Service Centre the Customer Service Advisors are the first point of contact for all customers.

Working within a close fun team where each member of staff is rewarded with on-going training and fantastic career progression opportunities. You will become a product and brand expert.

**Role**:

- Answering customer service calls in line with company processes and procedures
- Providing customers with advice on their account
- Complaint handling
- Accurately imputing information onto computer systems
- Attending all necessary company training

**What we want from you**:

- To be customer focused with a proactive, can-do attitude
- We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
- This is a telephone-based role so an excellent telephone manner
- Attention to detail and excellent spoken and written English is essential
- IT literacy

Hours: Office Hours

Start Date: June/July

Pay: From £24,200.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Quarterly bonus

Work Location: In person



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