Restart Initial Contact Administrator

7 months ago

Walsall, United Kingdom Steps to Work Ltd Full time

Steps to work is a charity with over 20 years’ experience we put people at the heart of everything we do and are committed to driving positive change by supporting those who need it in the local community with employment support services and together with local employers we are determined to make a difference.

To provide duties with regards to administrative support on a DWP contract (Restart) for Steps to Work.

1. To oversee the smooth running of the Management Information System and ensure that all data is inputted accurately and within the required timescale to meet contractual compliance.

2. To complete information security assessments.

3. To assist in the maintenance of the network and management information systems register of access permissions in line with the relevant clauses of the Data Protection Act and Security Plan.

4. To be responsible for the active directory accounts for the customers at the sites.

5. To assist Contract Manager with weekly reports

6. To manage the audit function and to ensure that files audits are carried out on a regular basis and that corrective actions are put in place as necessary in line with contract compliance.

7. To carry out general clerical duties scanning, filing, photocopying, telephone answering and dealing with general enquiries.

8. You will be required to cover Reception when necessary for lunch and annual leave cover

9. To manage the booking system ensuring queries are dealt with and liaise with stakeholders to assist with the booking system and improving the paperwork flow between all parties.

10. Conduct three-way Warm handover meeting between JCP coach, participant and complete MI system

11. To assist with the setting up and maintenance of effective and efficient administrative systems for the project’s activities.

12. To input, update and retrieve information into computer databases and spreadsheets.

13. To assist in the processing of invoices and purchase orders

14. To assist the contract a small caseload of participants will be monitored as an admin function and compliance task

15. Attend departmental and best practice meetings as required. To provide a quality service which meets contractual requirements and activity encourage customers to take part in evaluation and feedback.

16. Aid management to ensure that all contractual compliance obligations are met.

17. To prepare agendas, minutes of meetings and reports as requested by Contract Manager.

18. Making and receiving telephone calls to develop relationships with interested stakeholders
- Undertake other such duties as requested which are reasonable and appropriate to the role.

**4.0 Company Quality and Governance**
- To follow company processes in line with ISO 9001.
- To support colleagues across teams to achieve the wider business aims and contractual obligations.
- To ensure self-development and to support the development of others through, training, mentoring and job shadowing activities.
- To ensure awareness and adherence to health and safety, safeguarding and GDPR legislation and company procedures.
- To be respectful and treat others with dignity, being aware of equality and diversity within the workplace at all times.
- To support the organisation in achieving key accreditations as required, including but not limited to Investors in People, Matrix, Leaders in Diversity, Disability Confident, ISO 14001, ISO 9001, ISO 27001.
- To take accountability of deadlines and targets set by the line manager and ensure that they are met as set.

**Experience**

1.Experience in the use of administrative systems including basic financial experience. Essential

2.Previous use of Microsoft Word, Excel and Access to an intermediate level. Essential

3.Experience of liaising with external organisations/partners. Essential

4.Experience of dealing with customer queries. Essential

5.Experience of ensuring that files and paperwork are ready for internal and external audits and managing this function. Essential

**Skills/Abilities and Knowledge**

6.Ability to set up and maintain accurate filing systems including computerised systems. Essential

7.Ability to work on own initiative. Essential

8.Ability to work effectively as part of a team. Essential

9.Excellent interpersonal skills with the ability to liaise with individuals at all levels of an organisation with tact and diplomacy. Essential

10.Ability to complete paperwork in line with contractual requirements where appropriate. Essential

11.Ability to audit and monitor electronic records. Essential

12.Ability to work under pressure and adhere to multiple deadlines. Essential

13.An excellent standard of verbal communication Essential

14.The ability to work with trust and autonomy. Essential

15.To display strong motivational, customer service and organisational skills Essential

16.To be competent in the use of technology with excellent IT skills. Essential

17.To be an enthusiastic and flexible team player with high expectations

  • Renault Contact Centre Administrator

    7 days ago

    Walsall, United Kingdom RAC Full time

    RAC have an exciting opportunity for an Administrator to join our **Renault Contact Centre** Team on a Full Time, Permanent basis. As an Administrator you will provide administrative support to the Renault UK Contact Centre teams and ensure attention to detail is followed whilst dealing with administrative tasks, processing goodwill requests, distributing...

  • Business Administration Apprentice

    3 days ago

    Walsall, United Kingdom Pathway Apprenticeships Full time

    **Level 3 Business Administration Apprenticeship** **Position - Payroll Assistant** Hours: 9am-5pm **Job Role**: - Meeting tight deadlines - General administration & logistics - Drafting and saving timesheets **Personal Qualities**: - Good communication skills - Proactive - Able to use own initiative - Attention to detail - IT Skills **For more...

  • HR Administrator

    2 weeks ago

    Walsall, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

    We are currently working with a Walsall based Education body who are looking to appoint a **HR Administrator**on an initial **three month**temporary contract. The role is **full time** (37 hours), **hybrid** (1 day pw working from home) and is due to start as soon as possible. **Daily duties will include**: - Acting as first point of contact for HR...

  • Employer Engagement Coordinator

    7 months ago

    Walsall, United Kingdom Steps To Work Full time

    Steps to work is a charity with over 20 years’ experience we put people at the heart of everything we do and are committed to driving positive change by supporting those who need it in the local community with employment support services and together with local employers we are determined to make a difference. As part of our Restart programme, we support...

  • HR Administrator

    7 months ago

    Walsall, United Kingdom 5 Care Services Full time

    5 Care Services are a Domiciliary Care provider based in Walsall that operate across Walsall, Cannock, Staffordshire, Birmingham, Wolverhampton and Sandwell areas. We currently have an opportunity for a part time administrator based in Walsall working alongside our external HR team. **DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO**: - 1st point of contact for...

  • Administrator

    7 months ago

    Walsall, United Kingdom Extra Recruitment Limited Full time

    Extra Recruitment are currently recruiting for Administrator for a well establish client in Aldridge. This is a Full-time permanent position based in the office, to join an existing team. The Administrator will be responsible for admin duties to be carried out and support the internal departments. As an Administrator, you will need to have/be: Minimum of 12...

  • Operations Administrator

    7 months ago

    Walsall, United Kingdom Verian Business Solutions Ltd Full time

    **Operations Support - Aldridge - Accountancy Practice to to 27k DOE - 25 Days + BH - Death in service, Employee Discounts Scheme, Cycle to work scheme, Full EAP platform with 24 hr online GP** Our client is a successful Accountancy Practice with offices throughout Central England and due to continued success and business growth they have created the...

  • Sales Administrator

    1 week ago

    Walsall, United Kingdom Reed Business Support Full time

    Reed are working with a well known business based in Walsall to recruit a **Sales Administrator** to join their expanding team. **Benefits**: - £22,000 P/A - Quarterly bonus - 23 Days + BH and increases with length of service - Work in a fun, energetic team environment - Pension - On the job training provided **The main duties of the successful Sales...

  • HR Administrator

    2 weeks ago

    Walsall, United Kingdom HR Recruit Full time

    Our client is looking for an experienced HR Administrator who wants to progress their HR career. Reporting into the HR Manager, you will be encouraged and supported to take on extra responsibilities in order to develop your HR skills for the future. The purpose of the role is the be the first point of contact for HR queries and providing generalist support...

  • Lettings Administrator

    1 week ago

    Walsall, United Kingdom Venn Group Full time

    **VACANCY - Lettings Administrator** Location: Walsall / Hybrid Length: 2 months with potential extension Pay: £15 umbrella Hours: 37 hours (Mon-Fri) Responsibilities of the role: - Provide excellent customer service to customers and colleagues - Be customer focused, at all times, in all tasks and duties - Dealt with all initial enquiries and act as...

  • Team Administrator

    1 week ago

    Walsall, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Walsall’s CAMHS Service is looking for an experienced and enthusiastic **Team Administrator **with proven skills to complement our existing administrative team. Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability and community healthcare services for the population of the Black Country. Our service is a...

  • Employment Guidance Consultant

    4 days ago

    Walsall, United Kingdom Opus People Solutions Ltd Full time

    We are excited to announce a temporary full-time position as an Employment Guidance Consultant at Opus People Solutions Ltd, working on behalf of Walsall Council.The estimated salary for this role is £16,930 per annum based on 37 hours per week at an hourly rate of £16.93.In this role, you will play a pivotal part in our dynamic employment and skills...

  • Renault Contact Centre Specialist

    3 weeks ago

    Walsall, Walsall, United Kingdom RAC Full time

    About This OpportunityJoin RAC as a Renault Contact Centre Specialist and take advantage of a unique chance to deliver exceptional customer service to a diverse range of customers. As part of our team, you will work closely with colleagues to ensure seamless communication and resolve customer complaints effectively.In this role, you will be responsible for...

  • Career Development Specialist

    3 weeks ago

    Walsall, United Kingdom Opus People Solutions Ltd Full time

    Role OverviewThe Employment Advisor role at Opus People Solutions Ltd is a temporary full-time position working on behalf of Walsall Council. This opportunity plays a pivotal part in our dynamic employment and skills service, contributing to the success of the Restart Scheme.About the RoleThis Employment Advisor will collaborate with internal and external...

  • Administrator

    6 months ago

    Walsall, United Kingdom Extra Recruitment Limited Full time

    Extra Recruitment are currently recruiting for Administrator for a well establish client in Aldridge. This is a Full-time permanent position based in the office, to join an existing team. As an Administrator Responsibilities: Contact with internal teams regarding stock and deliveries Updating clients with due dates on orders Dealing with inbound and...

  • Vacancy - Lettings Administrator

    2 weeks ago

    Walsall, United Kingdom Venn Group Full time

    **VACANCY - Lettings Administrator** Location: Walsall / Hybrid Length: Ongoing temp Pay: £12.50 PAYE inclusive or £14 umbrella Hours: 37 hours (Mon-Fri) Responsibilities of the role: - Provide excellent customer service to customers and colleagues - Be customer focused, at all times, in all tasks and duties - Dealt with all initial enquiries and act...

  • Receptionist/administrator

    7 months ago

    Walsall, United Kingdom Bloxwich Medical Practice Full time

    Job Summary We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established...

  • Employment Advisor

    4 weeks ago

    Walsall, United Kingdom Opus People Solutions Ltd Full time

    Job Title: Employment Advisor Pay Rate: £16.93 per hour Working Hours: 37 hours per week (on-site) Location: Various locations in Walsall Borough Duration of Assignment: 3 months temporary ongoing About the Role: Opus People Solutions is excited to announce a temporary full-time position for an Employment Advisor, working on behalf of Walsall Council. In...

  • Employment Advisor

    1 week ago

    Walsall, United Kingdom Opus People Solutions Ltd Full time

    Job Title: Employment Advisor Pay Rate: £16.93 per hour Working Hours: 37 hours per week (on-site) Location: Various locations in Walsall Borough Duration of Assignment: 3 months temporary ongoing About the Role: Opus People Solutions is excited to announce a temporary full-time position for an Employment Advisor, working on behalf of Walsall Council. In...

  • Employment Advisor

    4 weeks ago

    Walsall, United Kingdom CV-Library Full time

    Job Title: Employment Advisor Pay Rate: £16.93 per hour Working Hours: 37 hours per week (on-site) Location: Various locations in Walsall Borough Duration of Assignment: 3 months temporary ongoing About the Role: Opus People Solutions is excited to announce a temporary full-time position for an Employment Advisor, working on behalf of Walsall...