Renault Contact Centre Specialist

4 days ago


Walsall, Walsall, United Kingdom RAC Full time
About This Opportunity

Join RAC as a Renault Contact Centre Specialist and take advantage of a unique chance to deliver exceptional customer service to a diverse range of customers. As part of our team, you will work closely with colleagues to ensure seamless communication and resolve customer complaints effectively.

In this role, you will be responsible for case managing customer queries, achieving individual and departmental KPIs, and developing strong relationships with retailers. If you are passionate about delivering world-class customer service and have excellent communication skills, we encourage you to apply.

Responsibilities:
  • Casemanage customer queries from initial contact to resolution
  • Maintain high levels of customer satisfaction through effective communication and problem-solving skills
  • Meet individual and departmental KPIs and quality measures
  • Develop and maintain product and process knowledge to provide expert advice to customers
  • Build relationships with retailers and involve them in matters relating to their customers

We offer a competitive salary of £26,000 - £32,000 per annum, depending on experience, plus a range of benefits including 23 days annual leave, bonus scheme eligibility, and access to our Colleague Share Scheme.


  • Renault Advisor

    1 day ago


    Walsall, Walsall, United Kingdom RAC Full time

    **Renault Advisor - Customer Excellence**RAC has an exciting opportunity for a skilled Renault Advisor - Customer Excellence to join our Branded Contact Centre Renault. As a key member of our team, you will be responsible for delivering world-class customer service to all Renault and Dacia customers and dealerships.Responsibilities:Manage customer inquiries...


  • Walsall, Walsall, United Kingdom RAC Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our Branded Contact Centre as a Renault Advisor.This exciting opportunity is based on Monday to Friday between 10:30am to 6pm.As a Renault Advisor, you will be responsible for case managing customer queries to full completion in the Renault Contact Centre.You will deliver...


  • Walsall, Walsall, United Kingdom RAC Full time

    About the JobWe're looking for a skilled and enthusiastic individual to join our team as a Renault Advisor in our Branded Contact Centre.Your primary responsibilities will include case managing customer queries to full completion, delivering world-class customer service, and identifying opportunities for upsell/brand reinforcement.To succeed in this role,...


  • Walsall, Walsall, United Kingdom RAC Full time

    **Job Description**We are looking for a highly motivated Contact Centre Expert to join our team at RAC. As a contact centre advisor, you will be responsible for managing customer inquiries and resolving issues in a timely and efficient manner.About the Role: ** Provide exceptional customer service via phone, email, and other communication channelsIdentify...

  • Renault Advisor

    6 days ago


    Walsall, Walsall, United Kingdom RAC Full time

    Salary and BenefitsThe estimated salary for this role is around £22,000 - £25,000 per annum.In addition to a competitive salary, we offer a range of benefits including:Eligibility to join our bonus scheme23 Days Annual LeaveOption to join RAC's Group Personal Pension scheme where we will match/contribute up to 6%2 x Basic Salary Core Employer funded Life...


  • Walsall, Walsall, United Kingdom RAC Full time

    **About the Role**RAC is seeking a skilled Customer Service Representative to join our Branded Contact Centre Renault. As a key member of our team, you will be responsible for delivering world-class customer service to all Renault and Dacia customers and dealerships.Key Responsibilities:Case manage customer queries to full completionWork in a fast-paced...


  • Walsall, Walsall, United Kingdom NHS Full time

    The NHS is seeking a highly skilled and dedicated Physiotherapist to join its multidisciplinary clinical team in the Walsall Division. As a First Contact Physio Services Specialist, you will be responsible for providing patient-centred care, developing a special interest, and using the audit cycle to evaluate the quality of work.Main Responsibilities:Work as...


  • Walsall, Walsall, United Kingdom Astro Van Centre Full time

    Job Title: Automotive Technician SpecialistAbout Us: Astro Van Centre is a family-run business with 30 years of experience in providing top-notch services for small vans in the local community. Our dedicated team uses our own workshop to ensure quality workmanship.Salary: £35,000 - £45,000 per annum, depending on experienceJob Description: As an Automotive...


  • Walsall, Walsall, United Kingdom ABM Full time

    Job OverviewABM is one of the world's largest providers of integrated facility services, striving for a cleaner, healthier, and more sustainable world. As a Perimeter Security Specialist, you will play a crucial role in enhancing the security and customer experience at our shopping centre.


  • Walsall, Walsall, United Kingdom Anchor Full time

    Care and Support Specialist Role OverviewAt Anchor, we're dedicated to providing exceptional care and support to our residents. As a Care and Support Specialist, you'll play a vital role in helping our residents maintain their independence while receiving the care and support they need.We're looking for a compassionate and caring individual who is passionate...


  • Walsall, Walsall, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company is a leading practice in the region, renowned for its strong team of partners and excellent client relationships. As a key member of the team, you will support a portfolio of non-audit clients, delivering high-quality financial services and building strong relationships with a diverse client base.Key ResponsibilitiesDeliver...


  • Walsall, Walsall, United Kingdom The Cambian Group Full time

    We are seeking an experienced Caregiving Professional to join our team at Rushall Day Centre, supporting Service Users with Learning and Physical Disability on a Monday - Friday basis.">The ideal candidate will have a passion for providing high-quality care and support, and will be able to work collaboratively as part of a team to achieve excellent outcomes...


  • Walsall, Walsall, United Kingdom Austin Fraser Full time

    Job Title: Mechanical Maintenance SpecialistWe are seeking a highly skilled Mechanical Maintenance Specialist to join our team at Austin Fraser. Based in the Midlands area, this role requires an individual with experience in servicing and maintaining Water Chiller units, air conditioning systems, and AHU's in a commercial/industrial setting.The ideal...


  • Walsall, Walsall, United Kingdom Poundland & Dealz Full time

    Poundland & Dealz FoundationWe are looking for a skilled Charity Development Specialist to drive the success of our charitable initiatives.Key Responsibilities:To create engaging printed and digital content to raise awareness of the Poundland Foundation, sharing updates with stores, distribution centres, and Head Office.To recruit participants and support...


  • Walsall, Walsall, United Kingdom Poundland & Dealz Full time

    Job Title: Visual Merchandising SpecialistAbout the RoleThis role is based at our Customer Support Centre (CSC) in Walsall, with the ability to work agile between 'home' and the CSC.ResponsibilitiesEnsuring all planograms accurately reflect the commercial range and the business objectives.Visit stores and competitors to identify space management, store...


  • Walsall, Walsall, United Kingdom Poundland & Dealz Full time

    Poundland & Dealz is a leading retailer seeking an experienced Charities Administration Specialist to support the growth and impact of our charitable initiatives. This role offers a competitive salary of £32,000 - £40,000 per annum.About the RoleAs a Charities Administration Specialist, you will play a key part in our charity work, managing enquiries and...


  • Walsall, Walsall, United Kingdom Chase Medical Full time

    Chase Medical, a leading specialist Primary Care agency, is seeking experienced Advanced Nurse Practitioners to join our team on a locum basis in the Walsall area. This is a fantastic opportunity to increase your earnings and gain more clinical experience.We strive to be as flexible as possible, providing regular work opportunities that fit around your...


  • Walsall, Walsall, United Kingdom Chase Medical Full time

    Experienced Advanced Nurse Practitioners are needed in the Walsall area to work on a locum basis. This provides the opportunity to increase earnings and gain more clinical experience.Chase Medical, a specialist Primary Care agency working with almost 60% of GP surgeries across the UK, is seeking skilled professionals like yourself. We strive to be as...


  • Walsall, Walsall, United Kingdom Octopus Energy Full time

    At Octopus Energy, we're committed to driving the global renewable energy revolution. We're looking for skilled Plumbing and Heating Engineers to join our team as Low Carbon Heating Specialists. As a specialist in low carbon technology installations, you'll work closely with our Low Carbon Heating Support Engineer to install Air Source Heat Pumps in...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Opus People Solutions, in collaboration with Walsall Council, is seeking a highly skilled Child Protection Specialist to join their Assessment team.Key Details:• Job Title: Child Protection Specialist - Duty And Assessment• Length of assignment: 3 months• Hours per week: 37• Hourly rate: £33.30• Location: Hybrid environment supporting Walsall...