Customer Service Representative

1 day ago


Walsall, Walsall, United Kingdom RAC Full time

**About the Role**

RAC is seeking a skilled Customer Service Representative to join our Branded Contact Centre Renault. As a key member of our team, you will be responsible for delivering world-class customer service to all Renault and Dacia customers and dealerships.

Key Responsibilities:

  • Case manage customer queries to full completion
  • Work in a fast-paced environment, dealing with multiple queries and tasks
  • Resolve complaints, achieve KPIs, and identify opportunities for upsell/brand reinforcement

Requirements:**

  • Demonstrate exceptional customer service skills
  • Have experience working in a regulated environment
  • Be able to communicate effectively via various channels

We Offer:

  • A competitive salary of £25,000 per annum
  • 23 days annual leave
  • Eligibility to join our bonus scheme
  • Access to Orange Savings, our online discounts portal


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