Customer Service Representative
1 day ago
**About the Role**
RAC is seeking a skilled Customer Service Representative to join our Branded Contact Centre Renault. As a key member of our team, you will be responsible for delivering world-class customer service to all Renault and Dacia customers and dealerships.
Key Responsibilities:
- Case manage customer queries to full completion
- Work in a fast-paced environment, dealing with multiple queries and tasks
- Resolve complaints, achieve KPIs, and identify opportunities for upsell/brand reinforcement
Requirements:**
- Demonstrate exceptional customer service skills
- Have experience working in a regulated environment
- Be able to communicate effectively via various channels
We Offer:
- A competitive salary of £25,000 per annum
- 23 days annual leave
- Eligibility to join our bonus scheme
- Access to Orange Savings, our online discounts portal
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