Customer Service Representative

4 days ago


Walsall, Walsall, United Kingdom Precise Recruitment Services Ltd Full time

About the Role


We are seeking a skilled Customer Service Assistant to join our team at Precise Recruitment Services Ltd. This is a full-time, permanent position that offers excellent career progression opportunities.


Key Responsibilities



  • Providing exceptional customer service to clients via phone, email, and face-to-face interactions
  • Resolving customer complaints and queries in a timely and professional manner
  • Working closely with the sales team to identify and address customer needs
  • Developing and maintaining strong relationships with customers to ensure loyalty and retention
  • Conducting product training and demonstrations to customers as required

Requirements



  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Basic computer skills and experience with CRM software
  • Ability to work independently and as part of a team

What We Offer



  • A competitive salary of £24,000-£25,000 per year
  • A comprehensive company pension scheme
  • Free parking and on-site parking facilities
  • Opportunities for career progression and professional development
  • A supportive and dynamic work environment

Working Hours


Monday to Thursday: 9.00am - 5.00pm, Friday: 9.00am - 4.00pm


Job Type


Full-time, Permanent



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