Customer Service Representative

3 weeks ago


Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

Maximise sales and profit by carrying out allocated tasks

We are seeking a Customer Service Representative to support our store management and create a positive customer experience. As a key member of our team, you will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the Walsall Manor Hospital store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'

A.F. Blakemore & Son Ltd is a leading convenience retailer with a turnover of £1.3 billion. We are committed to creating a positive and supportive work environment for our employees, and we offer a range of benefits and training opportunities to help you grow and develop in your career.

Key Responsibilities:

Customer Service:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  • Upsell selected products to customers and highlight multi-buy offers, to ensure maximum sales

Store Operations:

  • Work stock; check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.

Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry preferred
  • Reliably follow instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward

What's in it for you?

  • Excellent benefits package including holiday, maternity and paternity leave and pay in excess of statutory entitlements
  • Develop your skills and capability in a highly supportive and multi-diverse culture
  • Outstanding Training & Development
  • Gain hands-on experience in a high volume, fast-paced convenience store
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
  • Early access to your pay through 'EarlyPay'
  • 24/7 access to your payslips and Rotas via HR/Payroll portal
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Company Pension Scheme
  • NEST pension scheme
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  • Extra Holidays - Purchase Scheme
  • Cycle to work - Bicycle purchase scheme
  • Long Service Awards


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