Customer Service Representative

4 weeks ago


Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Customer Service Representative to provide exceptional service to our clients at beBee Professionals. The ideal candidate will be the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate information about our products and services.
  • Resolve customer complaints efficiently and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume inquiries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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