Call Centre Customer Support Specialist

2 weeks ago


Walsall, Walsall, United Kingdom RAC Full time
About the Job

We're looking for a skilled and enthusiastic individual to join our team as a Renault Advisor in our Branded Contact Centre.

Your primary responsibilities will include case managing customer queries to full completion, delivering world-class customer service, and identifying opportunities for upsell/brand reinforcement.

To succeed in this role, you will need to have a strong desire to engage with customers and deliver a first-class service, achieve individual and department KPI's and quality measures, and build and update product and process knowledge.

  • You will be working in a fast-paced and regulated environment, and be able to demonstrate fantastic communication skills, as you'll be using all forms of communication methods including telephone, email, letters, and social media.
  • You will be dealing with complaints and issues, so being able to take control of a situation and resolve it effectively is exactly what this role requires.

At RAC, our colleagues do whatever it takes to help our customers. We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive.



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