Employer Engagement Coordinator

5 months ago

Walsall, United Kingdom Steps To Work Full time

Steps to work is a charity with over 20 years’ experience we put people at the heart of everything we do and are committed to driving positive change by supporting those who need it in the local community with employment support services and together with local employers we are determined to make a difference.

As part of our Restart programme, we support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The programme supports participants who have been unemployed in getting back into work. We are expanding our team and have an exciting opportunity for an Employer Engagement Coordinator for the Black Country/Walsall area.

1. To be responsible for sourcing high volume employment opportunities that are sustainable, both vacancies and job focused work placements to meet customer need and aspirations.

2. To develop existing key employer partnerships locally to maintain a flow of employment opportunities aligned to customer aspiration and growth sectors.

3. To manage a caseload of participants contacting them regularly and understand and try to support in understanding and addressing their barriers to re-engaging.

4. To work closely with operations team network to identify aspirations and carry out skills analysis to direct and align their focus on opportunities.

5. To work closely with the Job Coaches once the participants and ensure that all avenues of communication are and have been explored to re-engage the participant.

6. Ensure participant files comply to our customer service standards and meet contractual requirements.

7. You will be responsible for all tasks related to the participant journey

8. You will maintain effective and efficient admin and produce appropriate records and reports

9. You will update the participant details on the relevant case management system.

10. You will complete all administration and ensure that participant files are maintained in line with contractual and quality compliance requirements.

11. Build strong collaborative working relationships with external stakeholders ie Job Centre, supply chain partners.

**3.0 Company Values**

To demonstrate and promote the company values:

- Our Passion Inspires
- Creating Positive Social Change
- Acting With Integrity
- We Transform Through Innovation

JOB SPECIFICATION

**Employer Engagement Coordinator - Restart**

**Company Values: Essential Criteria**

To be able to demonstrate understanding and alignment of the company values: To demonstrate and promote the company values: Our Passion Inspires, Creating Positive Social Change, Acting with Integrity, We Transform Through Innovation

**Experience**

**Essential/Desirable**

1. Experience in the use of administrative systems including basic financial experience. Will have to complete reports and Input data onto Inhouse CRM systems. Essential

2. Previous use of Microsoft Word, Excel and Access to an intermediate level. Essential

3. Experience of liaising with external organisations/partners. Essential

4. Experience of dealing with customer queries. Essential

5. Experience of ensuring that files and paperwork are ready for internal and external audits and managing this function. Previously would have experience of similar work environment. Essential

**Skills/Abilities and Knowledge**

6. Ability to set up and maintain accurate filing systems including computerised systems. Essential

7. Ability to work on own initiative. Essential

8. Ability to work effectively as part of a team. Essential

9. Excellent interpersonal skills with the ability to liaise with individuals at all levels of an organisation with tact and diplomacy. Essential

10. Ability to complete paperwork in line with contractual requirements where appropriate. Essential

11. Ability to audit and monitor electronic records. Essential

12. Ability to work under pressure and adhere to multiple deadlines. Essential

13. An excellent standard of verbal communication. Essential

14. The ability to work with trust and autonomy. Essential

15. To display strong motivational, customer service and organisational skills. Essential

16. To be competent in the use of technology with excellent IT skills. Essential

17. To be an enthusiastic and flexible team player with high expectations of self and others

Essential

18. To have strong listening, persuading, and influencing skills. Essential

19. To be able to detect opportunities and articulate them to senior management. Desirable

20. To be approachable, patient, understanding, open minded, impartial, and non-judgmental. Essential

21. Have an understanding of Data Protection legislation. Desirable

22. To be able to maintain confidentiality at all times. Essential

23. Have an understanding of Equal Opportunities policies and practice.Essential

24. Creative & Innovative in the use of digital media to promote the programme. Desirable

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£

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