Team Administrator
3 days ago
Walsall’s CAMHS Service is looking for an experienced and enthusiastic **Team Administrator **with proven skills to complement our existing administrative team.
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability and community healthcare services for the population of the Black Country. Our service is a multi-disciplinary team of psychologists, specialist nurses, systemic, occupational therapists, and psychiatrists.
This post will be based in Walsall locality however applicants much be prepared to work across the Black Country as and when required.
As part of this very busy team you will need to provide an efficient, effective, professional and confidential secretarial service to our large team of clinicians. You will also be expected to provide diary management, such as booking appointments and to maintain records, both paper and electronic, in accordance with Trust policy.
You will work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will be able to think on their feet, provide flexible cover for service opening hours and able to cover times of absence such as holidays and sick leave.
The work will be demanding and varied and you will be required to have excellent demonstrable administrative skills, be confident and assertive and be able to work autonomously using your own initiative. You should be a competent audio typist and have a good knowledge of Excel.
**Main Duties/Responsibilities**
- To be a point of contact with the team.
- Use initiative when dealing with patient enquiries, face to face and by telephone. *Effectively communicate issues to relevant parties.
- Use initiative when dealing with patient enquiries to analyse and resolve problems. *To prioritise own workload to ensure that all administrative activities are executed with maximum efficiency and effectiveness, with particular emphasis upon accuracy and timeliness.* Undertake a full range of secretarial and administrative duties, including preparation of correspondence, reports etc using a wide range of software packages. *To undertake typing at a high level via direct dictation, audio transcription or hand written draft of clinical letters and reports. *To co-ordinate electronic diaries for the team. *To support the team in effective clinic management, arranging and rescheduling appointments, to ensure that patients receive an efficient administrative service in respect of their care. *To ensure appointments are entered onto the Trust’s clinical data system and appointment letters are attached electronically. *To liaise with other professionals on behalf of the team to process referrals.
- Attendance at meetings as required and to take minutes/action notes. *To order stationery and other consumables. *Develop and maintain secure up to date filing systems for clinical notes and the management of documentation to ensure that an effective bring forward and retrieval system is in place.
- Sort and process incoming post and ensure that urgent matters are dealt with appropriately. *Provide and receive routine information requiring tact or persuasive skills. Communicates work procedures within own team and with other departments. Dealing with queries from anxious parents and visitors.
- Attend administrative team meetings and take minutes as required* To take part in a Personal Development Review and attend mandatory training and any other training courses relevant to the post
**Person specification**:
Qualifications:
Essential criteria:
*RSA II or other computing qualification
*NVQ3 in Business Administration or equivalent qualification
*GCSE English Grade C or equivalent qualification
*Excellent work processing skills including accurate and speedy typing and audio typing
*Experience of providing administration support to a team of staff
*Experience of maintaining systems eg databases
**Job Types**: Full-time, Permanent
**Salary**: £21,730.00-£23,177.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free flu jabs
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Walsall: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Providing administration support to a team of staff: 1 year (required)
- Administrative in healthcare setting: 1 year (required)
Licence/Certification:
- NVQ3 in Business Administration or equivalent qualification (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: 285-1924-CYPF
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