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Customer Advisor

4 months ago

Hatfield, United Kingdom University of Hertfordshire Full time

**Post Title**: Customer Advisor**SBU/Department**: University of Hertfordshire Sports Village**FTE**: 1.0 (40 hours per week)**Duration of Contract**: Permanent**Salary**: HSV3-4 (£23,192 - £26,340)**Location**: Hertfordshire Sports Village, de Havilland Campus, University of Hertfordshire, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9EU- You only get one opportunity to create a first impression and our team of Customer Advisors create just that. Are you passionate about detail and able to consistently deliver fantastic guest-orientated service? Our vision is to be Hertfordshire’s leading facility and service provider of sports, health, and fitness. To help us achieve our vision, we are looking to recruit a Customer Advisor to enhance our vibrant and welcoming team.- Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students, and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference, we would love to hear from you.**Main duties and responsibilities**:

- Working as part of the customer service team from our front of house desk, you will keep up to date with business developments in order to give the most full and accurate information to our guests. Our Customer Advisors deal with face to face, telephone and electronic enquiries, so you will be a genuine people’s person and enjoy the satisfaction of helping others and solving problems. The position requires flexibility to work as part of the operational team, including early, late and weekend shifts as well as bank holidays.**Skill and experience required**:
**Qualifications required**:
**Employee Benefits include**:

- A competitive salary with opportunities to progress
- Annual bonus
- Free Gym Membership
- Specific induction and ongoing support, training, development and progression opportunities
- Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme
- Access to University and Associated College courses
- UNiDays, TOTUM and Galleria discount cards
- Discounted travel on UNO buses
- Regular staff social events
- Exercise ‘Healthy Hour’
- And much more...-
**Contact Details/Informal Enquiries**:
- Closing Date: 06 August 2023- Interview Date: To be confirmed- Reference Number: 049955