Customer Service Advisor

2 days ago


Hatfield, Hertfordshire, United Kingdom Lexus Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.

Key Responsibilities
  • Welcome and greet aftersales customers to our Centre and ensure their experience is second to none
  • Participate fully in all scheduled training activities, including sessions at the Toyota Academy in Burnaston, Derbyshire
  • Keep all learning logs up to date and ensure that you are prepared for your learning reviews with your manager, mentor, and Learning & Development Advisor
  • Get involved with all activities that raise the profile of your Centre, such as those in the community promoting the Toyota brand and attracting new customers
Person Specification

This role requires you to be professional, have a smart personal appearance, and have high standards of verbal and written communication. You must be literate and numerate, with a desire to learn, and a genuine interest in offering excellent customer service. Practical, logical, able to listen, follow instructions, be willing to study, and able to work as part of a busy, fast-moving team.

What We Offer
  • Contributory Pension/life assurance scheme
  • Training and on-going development
  • Opportunity for career progression
  • Plus other excellent benefits/incentives as expected of a large organisation
Eligibility

To be eligible for this role, you must have eligibility to work in the UK and be able to work full-time to carry out the role effectively and travel for residential block training.


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