Customer Service Advisor
3 weeks ago
Customer Service Advisor - Temp to Perm
We are excited to present a fantastic opportunity to join a dynamic and innovative company as a Collections Specialist.
This position starts as a temporary role with the potential to transition into a permanent position. Once you become a permanent employee, you will have the chance to participate in a bonus scheme that offers a team bonus of up to £500 per month.
Our client is a prominent Debt Recovery organization that has experienced consistent growth in recent years. This expansion has led to the need for an additional team member to fulfill the responsibilities of this role.
In this position, you will be part of the final billed or live collection department, where your primary responsibility will be to reach out to business debtors regarding outstanding payments related to utility services, utilizing various communication methods such as phone calls, letters, and emails to recover unpaid debts and establish repayment arrangements.
Key Responsibilities:
- Oversee a portfolio of accounts from diverse business clients.
- Engage with debtors through effective outbound communication including phone calls, letters, emails, and SMS.
- Address and resolve disputes, inquiries, and complaints to achieve optimal outcomes for our clients.
- Comply with industry regulations and standards.
- Respond to communications from debtors and clients within established service levels.
- Negotiate payment plans or settlements that align with the best interests of our clients.
- Maintain professional relationships with clients.
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