Customer Service Representative

2 months ago

Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full time
Job Description

Job Title: Aftersales Customer Services Executive

Company: Vetsure Pet Insurance

Job Type: Full-time

Location: Remote (Flexible)

About Us: Vetsure Pet Insurance is a leading provider of pet insurance solutions, dedicated to delivering exceptional customer service and support to our policyholders and veterinary partners.

Job Summary:

We are seeking a highly motivated and customer-focused Aftersales Customer Services Executive to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound sales and customer service calls, and ensuring that all customer queries are resolved in a timely and professional manner.

Key Responsibilities:

  • Customer Service: Handle inbound sales and customer service calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Policy Administration: Set up new policies and update existing customer records, ensuring accuracy and attention to detail.
  • Outbound Calls: Make outbound calls to convert warm leads to live policies, ensuring a high level of sales performance.
  • Administrative Tasks: Complete administrative tasks associated with the fulfillment of the role, including data entry, scanning, and shredding paperwork.
  • Complaints Handling: Handle first-line complaints in accordance with the company's complaints procedure, ensuring a high level of customer satisfaction.
  • Relationship Building: Maintain and build relationships with veterinary practices and staff, driving leads and reinforcing partnerships.
  • Regulatory Compliance: Ensure adherence to regulatory responsibilities, including FCA and TCF principles and guidelines, as well as GDPR regulations.

Requirements:

  • Previous Experience: Previous contact center experience in sales or customer service, preferably in insurance and/or the pet industry.
  • Communication Skills: Excellent verbal, listening, and written communication skills, with the ability to build strong relationships with customers and stakeholders.
  • Technical Skills: Proficient in using computer systems and databases, with the ability to navigate and update information accurately.
  • Analytical Skills: Strong analytical skills, with the ability to identify and resolve customer issues efficiently.
  • Time Management: Good time management skills, with the ability to prioritize tasks and meet deadlines.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Flexible Working: Flexible working arrangements, including remote work options.
  • Supportive Team: A supportive and collaborative team environment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact information].

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