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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will play a key role in delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.
Key Responsibilities- Deliver exceptional customer service, ensuring a positive and engaging experience for all customers.
- Advise customers on shoe care and accessories, achieving daily sales targets and providing genuine, honest, and knowledgeable advice.
- Be self-aware, questioning, learning, and taking responsibility for yourself, while maintaining a friendly, engaging, and positive attitude.
- Support the maintenance of store standards, product placements, and stockroom.
- Generous Staff Discount scheme, some of which can be shared with your family and friends.
- Holiday Entitlement which increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
- Access to wellbeing and financial support through RetailTRUST.
- Good availability, including weekends and weekdays.
- Previous experience in a sales or customer care environment is desirable, but not essential.
