Service Advisor
2 days ago
We are seeking a highly motivated and customer-oriented Truck Service Advisor to join our team at Motus Truck & Van in Welham Green.
Key Responsibilities:- Greet Customers and Provide a Warm Welcome: Greet customers and provide them with a warm welcome to our Truck service department, ensuring a positive first impression.
- Listen to Customer Concerns and Document Issues: Listen to customer concerns and accurately document their vehicle's issues, demonstrating a thorough understanding of their needs.
- Assess Vehicle Problems and Recommend Repairs: Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance, providing customers with accurate and reliable advice.
- Provide Accurate Estimates and Timeframes: Provide accurate estimates for repair costs and timeframes, ensuring transparency and trust with customers.
- Upsell Additional Services and Products: Upsell additional services or products that may benefit the customer's vehicle, showcasing your knowledge and expertise.
- Coordinate with Technicians: Coordinate with technicians to ensure timely completion of repairs, maintaining a smooth and efficient workflow.
- Keep Customers Informed: Keep customers informed about the status of their vehicle throughout the repair process, demonstrating a commitment to customer satisfaction.
- Handle Cash and Card Transactions: Handle cash and card transactions and maintain accurate records of payments, ensuring financial accuracy and integrity.
- Monday to Friday:
- Week 1: 07:00 am - 19:00 pm
- Week 2: 08:30 am - 19:00 pm
- Week 3: 10:00 am - 19:00 pm
- 1 in 5 Saturdays: 07:00 am - 13:00 pm
Annual salary from £27,500 - £30,000 per annum, plus company bonus. Our comprehensive benefits package includes:
- Holiday Allowance of 30 days holiday per year (including Bank Holidays)
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Career development opportunities
- Referral bonus
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Internal engagement initiatives
- Uniform provided
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