Service Advisor

2 days ago


Hatfield, Hertfordshire, United Kingdom Motus Group Full time
Job Description:

We are seeking a highly motivated and customer-oriented Truck Service Advisor to join our team at Motus Truck & Van in Welham Green.

Key Responsibilities:
  • Greet Customers and Provide a Warm Welcome: Greet customers and provide them with a warm welcome to our Truck service department, ensuring a positive first impression.
  • Listen to Customer Concerns and Document Issues: Listen to customer concerns and accurately document their vehicle's issues, demonstrating a thorough understanding of their needs.
  • Assess Vehicle Problems and Recommend Repairs: Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance, providing customers with accurate and reliable advice.
  • Provide Accurate Estimates and Timeframes: Provide accurate estimates for repair costs and timeframes, ensuring transparency and trust with customers.
  • Upsell Additional Services and Products: Upsell additional services or products that may benefit the customer's vehicle, showcasing your knowledge and expertise.
  • Coordinate with Technicians: Coordinate with technicians to ensure timely completion of repairs, maintaining a smooth and efficient workflow.
  • Keep Customers Informed: Keep customers informed about the status of their vehicle throughout the repair process, demonstrating a commitment to customer satisfaction.
  • Handle Cash and Card Transactions: Handle cash and card transactions and maintain accurate records of payments, ensuring financial accuracy and integrity.
Working Hours:
  • Monday to Friday:
    • Week 1: 07:00 am - 19:00 pm
    • Week 2: 08:30 am - 19:00 pm
    • Week 3: 10:00 am - 19:00 pm
  • 1 in 5 Saturdays: 07:00 am - 13:00 pm
Salary and Benefits:

Annual salary from £27,500 - £30,000 per annum, plus company bonus. Our comprehensive benefits package includes:

  • Holiday Allowance of 30 days holiday per year (including Bank Holidays)
  • Auto-enrolment Pension Scheme with employer contribution
  • Medical insurance discounted scheme
  • Career development opportunities
  • Referral bonus
  • Discounted days out with family and friends
  • Retail discounts saving £££'s on shopping and dining out
  • Salary Finance
  • Family & Friends Discounted Car Scheme
  • On-site Mental Health First Aiders
  • Discounted Healthcare Scheme
  • X2 basic salary Life Assurance
  • Internal engagement initiatives
  • Uniform provided

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