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Customer Service Representative
2 months ago
Pertemps Hemel Hempstead is seeking a skilled Customer Service Advisor to provide short-term cover for our client in Hatfield. As a key member of our team, you will be responsible for delivering exceptional customer service and support.
Key Responsibilities- Chase for Estimated Time of Arrivals (ETAs) to ensure timely delivery of shipments.
- Act as the first point of contact for customers, handling a wide range of inquiries and requests.
- Provide high-quality, responsive, and efficient customer service, meeting the highest standards of professionalism.
- Develop and maintain strong relationships with internal and external customers, fostering a positive and collaborative environment.
- Assign new shipments to carriers and monitor progress to ensure timely completion.
- Verify and sign off Proof of Delivery (POD) documents to meet customer requirements.
- Manage and process a high volume of customer inquiries and requests using our software systems.
- Provide administrative support as needed, ensuring seamless day-to-day operations.
We are looking for a highly organized and communicative individual with excellent customer service skills. If you have a passion for delivering exceptional service and support, we encourage you to apply.
