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Contact Centre Advisor

4 months ago

StokeonTrent, United Kingdom Advantis Full time

**Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 250 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work**

**Salary** **- Starting at £23,000 increasing to £23,500 after probation, plus BONUS of £2,400 OTE per annum**

**Shift Pattern: Rotating shift pattern of 8am - 4.30pm one week, 10.30 - 7pm on the following week, Monday to Friday. 1 in 4 Saturdays 8am - 12.30pm**

**The rewards**:

- Earn why you learn £500 bonus paid after the first 3 months
- Up to 35 days holiday, including bank holidays + buying and selling holiday scheme
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Shifts that offer you flexibility and time to do the things that are important to you outside work
- An Employee Assistant Programme offering support to help look after your health and wellbeing
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Enhanced Family Leave Policies
- Group Life Insurance (x2 salary)
- Pension scheme, career development and long service awards
- Casual dress, regular social events and free tea and coffee
- Free onsite parking and a short walk from Stoke station

**The role**:
As a Contact Centre Advisor, you will be responsible for handling inbound and outbound calls to collect overdue payments and arrange payment plans. To be successful as a Contact Centre Advisor you will quickly determine and understand the needs of our customers and help them reach the best and fairest resolution for their circumstances.

Working in a team of 15 specialists you’ll collaborate and share best practice techniques to help you to build your problem solving and negotiation skills even further. As a Contact Centre Advisor, you will demonstrate expert listening and questioning skills, you’ll support our customers by providing tailored affordable payment solutions to help them on the road to financial recovery.

By joining us as a Contact Centre Advisor you’ll launch your career in financial services and we’ll provide you with in-depth induction training where you’ll quickly become an expert on the credit industry, our bespoke systems, and clients. You’ll gain a recognised Credit Services Association Accreditation which we’ll help you keep updated annually. Following the completion of your probation we’ll help you to develop your skills even further and for those who want to progress, create the right opportunities. With over 95% of our Team Managers made up of Contact Centre Advisors we’re keen in identifying talented people and helping them move to the next level.

**The skills you’ll need**:

- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: ADV-051
Expected start date: 10/06/2024