Complaints Manager
4 weeks ago
We’re currently looking to recruit a **Complaints Manager** to join our team based at our hub in Goldney Road.
**About the Role**
Joining us as a Complaints Manager, you’ll have overall responsibility for the management and administrative compliancy of our Moran Sindall Integration System (MSi), monitoring and actively managing the day-to-day service delivery, ensuing all cases are managed within overall time, cost and budget constraints.
You’ll support the Scheduling Team, provide training when required whilst ensuring full case management reporting is achieved and provided to the Partnership / Project Manager as and when required.
Attributes required:
- Essential job history / experience in complaints management;
- Management experience in a social housing setting;
- Excellent communicator e.g. liaising with residents, client, supply chain and general workforce;
- Will be required to plan/appoint jobs using our system - training will be provided;
- This is a hands-on role e.g the post-holder will be expected to answer complaints;
- Experience of managing complaints in a corporate system;
- Ability to represent MSPS at a senior level at meetings;
- Need to be very organised and structured;
- Ability to provide reports on complaints progress, root causes;
- Ability to train staff on complaints management;
- Ability to participate in team meetings or hold team meetings;
- Customer Satisfaction management and reporting.
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