Complaint Lead

**New Opportunity - Complaints and Risk Lead** Venn Group have a new opportunity for a Complaints and Risk Lead to join a reputable NHS Trust in London, please see below; Job Title: Complaints and Risk Lead Duration: 3 months (potential to extend) Daily rate: Band 7 £213.35 PAYE inc holiday pay or £240.24 umbrella Hours: 37.5 per week WFH: Hybrid /...

The Role The Risk and Compliance Oversight Division (R&CO) performs the second line of defence function in the FCA. R&CO helps the FCA identify, assess, and report risks that threaten the FCA's ability to deliver its statutory objectives. The Division is responsible for: - Defining and owning the FCA Risk Management Framework; - Providing ongoing guidance...

Venn Group have a new opportunity for a Complaints and Risk Lead to join a reputable NHS Trust in London, please see below, - Support the sites 2 Heads of Clinical Governance in delivering effective and timely management of complaints - Promote and implement a patient safety culture in all service lines, delivering education and training in all aspects of...

Looking to use your Complaints Management experience to move into a broader, generalist Compliance role? Whether you’ve gained your Compliance experience in-house or with the Ombudsman, this is an ideal opportunity to do exactly that in a broad, generalist Compliance role that will provide a fantastic foundation on which to build your Compliance...

Job Introduction What you’ll do Notting Hill Genesis, one of London's largest housing associations, is seeking a Complaints Dispute Resolution Lead to play a vital role in providing positive outcomes for residents who have faced challenges with NHG. This role is pivotal in ensuring complaints are addressed effectively, relationships are rebuilt, and...

Complaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted...

Kind Consultancy is working with a leading global insurance business which is currently seeking a Complaints Associate to join their London office in a permanent position paying £45,000, with a hybrid work model requiring 2 days per-week in-office. The organisation is a major insurance brand utilising a global platform with a speciality risk focus. They...

The post is of primary importance in delivering complaints management service for the organisation. The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation’s complaints service, assessing risk and ensuring the use of good judgement and early intervention in escalating areas of concern to...

Akton Recruitment officer has an opening for a Complaints Officer Predominately home based, may be one day a week at most in the office Overall Purpose of Job To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints...

**Complaints Officer** **Barnet** **£23/hr** **Start Date : 13/11/2023** **Hybrid working** **Purpose of Job**: - Lead on the complaints and FOI process across Family Services. Develop internal processes and support and challenge managers to ensure that complaints and FOIs, including Children Act complaints, are responded to appropriately within...

**Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...

We are delighted to once again support our client, a leading name in the housing arena as they look to recruit to a Complaints Executive role for this hybrid opportunity on an initial 12 month fixed term contract. Based offsite 3-4 days a week and onsite in either Sidcup or Stratford on your office days, you will speak with a range of customers to review...

**Complaints Handler/Resident Liaison Officer - Social Housing** **Based in East London** **Full time, permanent** **£28,000 per annum** Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in East London: **Duties**: - Customer Care and...

**Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a 6 month fixed term contract. **Duties**: - Customer Care and...

A leading global Insurance firm based in the city of London are currently seeking a self-motivated, confident and highly capable Complaints Handler to start asap until approximately October 2024 within a temporary ongoing capacity. Managing referrals/questions/chasers from the financial ombudsman service (FOS) •To decide if the complaint has been...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.About the role:Based in Central London (Hybrid):Leading on and supporting the timely...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role: Based in Central London (Hybrid): Leading on and supporting the...

**THE COMPANY**: Our client is one of the UK’s leading wealth managers. They offer a range of bespoke services to their clients which consist of both individuals and organisations. **THE RESPONSIBILITIES**: - Undertake the recording, triaging investigation and analysis of complaints received by the Group in accordance with regulatory requirements,...

**Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...

888948-7299-24107 22.4 Complaints Review Officer Tower Hamlets Contract £23.48 per hour Our client is looking for an experienced Complaints Review Officer. Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework in line with the Housing Ombudsman...