Complaints Handler

2 weeks ago


East London, United Kingdom Howells Solutions Full time

**Complaints Handler/Resident Liaison Officer - Social Housing**
**Based in East London**
**Full time, permanent**
**£28,000 per annum**

Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in East London:
**Duties**:

- Customer Care and dissatisfaction response.
- Occasional visits to tenants
- Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.
- Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.
- Writing written response to complaints.
- Maintain the Company’s complaint log and use the information to report on trends including the lessons learnt and how to improve service.
- Make appointments for further works, if required, and ensure these are carried out and completed to the resident’s satisfaction.
- Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.
- Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.
- Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.

**Key Experience**
- Experience working in a complaints handling role.
- Previous experience of working with Local Authorities or Registered Housing Providers is desirable.
- Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.
- Knowledge of Reactive Maintenance Services is desirable.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person


  • Complaint Handler

    3 days ago


    London, United Kingdom Tate Full time

    **Complaint Handler** **Remote Working** **£19.80 per hour** **Temporary Position, up until March 2024** **Financial / Banking Complaints Experience Required.** Attention all experienced complaints handlers! Are you skilled in financial banking complaints and looking for a new opportunity to work from home? We have the perfect position for you. We...

  • Complaint Handler

    7 days ago


    London, United Kingdom Huntress Full time

    Complaint Handler A powerhouse within the professional services industry is looking for a Complaint Handler to join their team remotely on an initial 7 month contract. Key Responsibilities - Take ownership of complaints that could be complex in nature across a full range of propositions and channels. - Liaise with customers directly to make sure the nature...

  • Complaints Handler

    24 hours ago


    London, United Kingdom Huntswood Full time

    Our client, a leading provider on insurance products, has immediate openings for Complaints Handlers to join the team. The Complaints Handlers will be responsible for - Speaking with customers to understand customer concerns - Processing and resolving customer complaints in line with Financial Conduct Authority (FCA) requirements Successful applicants will...


  • London, United Kingdom Sanderson Recruitment Plc Full time

    **Pensions Complaint Handler** **(Fully Remote)** Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently. **Skills & experience**: - End to end compliant handling and resolution. - Applicants will have experience dealing with difficult situations in a professional manner. - Strong...


  • London, United Kingdom Love Success Plc Full time

    **SME Complaint Handler**: - Job Reference: SME_CH_CL - Date Posted: 25 July 2023 - Recruiter: Love Success plc - Location: City of London, London - Salary: £190 to £200 Per Day - Sector: Call Centre / Customer Service - Job Type: Contract - Duration: 6 months - Work Hours: Full Time **SME Complaint Handler** **We have an exciting opportunity to join a...

  • Complaints Handler

    2 weeks ago


    London, United Kingdom HLP Consulting Full time

    Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner. Key Responsibilities: ...

  • Complaints Handler

    2 weeks ago


    Stratford, Greater London, United Kingdom HLP Consulting Full time

    Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team] As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner. Key Responsibilities: Handling...


  • London, United Kingdom Hirel ltd Full time

    As a Claims Handler in Complaints and Legal, you will be responsible for managing and resolving claims made against the company. This includes claims related to clinical negligence and those related to personal injury and public liability. You will play a crucial role in ensuring that claims are handled efficiently, accurately, and in compliance with legal...

  • Complaints Handler

    7 days ago


    London, United Kingdom Arch Europe Insurance Services Ltd Full time

    The Position: To support the Complaints Manager in being the central point of contact for Arch Insurance International - Europe with regards to the recording, tracking, handling, and reporting of Complaints received by Arch during the normal course of business. For the avoidance of doubt, this covers Arch Managing Agency Limited (“AMAL”), Arch Insurance...

  • Complaints Handler

    5 days ago


    London, United Kingdom Seven Investment Management Full time

    **About The Role**: **Purpose** The Compliance Advisory team sits within Risk and Compliance and currently covers the Complaint Handling function. The team is responsible for advising 7IM Group on best practices and standards in relation to general compliance matters. The role is broad and offers exposure to a variety of teams, internal processes and key...

  • Complaints Handler

    2 weeks ago


    London, United Kingdom Howells Solutions Full time

    **Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a 6 month fixed term contract. **Duties**: - Customer Care and...

  • Complaints Handler

    2 days ago


    London, United Kingdom UBS Full time

    United Kingdom - Risk - Global Wealth Management **Job Reference #** - 266108BR **City** - London **Job Type** - Full Time **Your role** - Please find the job description below: - Do you have experience dealing with client complaints in financial services? Do you enjoy engaging with clients? - We're looking for someone like this to: - be the first point...

  • Complaints Handler

    7 days ago


    London, United Kingdom Plastexe limited Full time

    **PURPOSE OF THE JOB** To pro-actively manage Southwark Repairs resources to ensure appointments are kept and maximise the number of works orders completed at the fist visit. Dedicated to ensuring that the council’s customers receive an excellent standard of service. **Principal Accountabilities** 2. To operate customer satisfaction surveys and...

  • Complaints Officer

    3 days ago


    London, United Kingdom AXIS Insurance Full time

    This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...

  • Legal Complaints Handler

    Found in: Jooble UK C2 - 2 weeks ago


    Romford, Greater London, United Kingdom HCLTech Full time

    To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written and...


  • Romford, Greater London, United Kingdom HCLTech Full time

    To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written and...

  • Lead Claims Handler

    Found in: Jooble UK C2 - 6 days ago


    South East London, United Kingdom Masterfix GB Limited Full time

    Role: Claims Handler Account Lead Reports to: Insurance Director Location: Central London 100% Office Based Be that person who delivers exceptional property services. Purpose and objectives We are looking for an experienced Account Lead to deal with property insurance claims. You will be joining a strong and established team at a successful and...

  • Repairs Call Handler/Administrator

    Found in: Talent UK 2A C2 - 5 days ago


    London, United Kingdom Daniel Owen Ltd Full time

    Housing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...

  • Motor Claims Case Handler

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom JCW Full time

    Job Title: Motor Claims Handler (6 Month Contract) An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank. We are in need of candidates possessing the following proficiencies: Experience as a Complaint Handler or in Quality Assurance Profound Motor Finance Knowledge Extensive...


  • London, United Kingdom JCW Full time

    Job Title: Motor Claims Handler (6 Month Contract) An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank. We are in need of candidates possessing the following proficiencies: Experience as a Complaint Handler or in Quality Assurance Profound Motor Finance Knowledge Extensive...