Complaints Handler

4 weeks ago


Stratford Greater London, United Kingdom HLP Consulting Full time

Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team] As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner. Key Responsibilities:

  • Handling customer complaints promptly and professionally via telephone, email, or in person.
  • Investigating complaints thoroughly to understand the root cause and identify appropriate solutions.
  • Liaising with relevant departments and stakeholders to address customer concerns and implement corrective actions.
  • Keeping detailed records of complaints and their resolutions.
  • Providing regular updates to customers on the progress of their complaints.
  • Identifying trends or recurring issues and making recommendations for process improvements.
  • Ensuring compliance with company policies and regulatory requirements.
Requirements:
  • Previous experience in a customer service or complaints handling role is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to empathise with customers.
  • Good problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in Microsoft Office applications.
  • Knowledge of the construction industry and relevant regulations is desirable but not essential.
Benefits:
  • Competitive salary commensurate with experience.
  • Opportunities for career development and progression within a reputable company.
  • Supportive and collaborative working environment.
  • Central London location with easy access to public transport.
If you are a customer-focused individual with a passion for resolving issues and making a positive impact, then we want to hear from you Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to receiving your application
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