Complaints Handler
4 weeks ago
Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team] As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner. Key Responsibilities:
- Handling customer complaints promptly and professionally via telephone, email, or in person.
- Investigating complaints thoroughly to understand the root cause and identify appropriate solutions.
- Liaising with relevant departments and stakeholders to address customer concerns and implement corrective actions.
- Keeping detailed records of complaints and their resolutions.
- Providing regular updates to customers on the progress of their complaints.
- Identifying trends or recurring issues and making recommendations for process improvements.
- Ensuring compliance with company policies and regulatory requirements.
- Previous experience in a customer service or complaints handling role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to empathise with customers.
- Good problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office applications.
- Knowledge of the construction industry and relevant regulations is desirable but not essential.
- Competitive salary commensurate with experience.
- Opportunities for career development and progression within a reputable company.
- Supportive and collaborative working environment.
- Central London location with easy access to public transport.
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Complaints Handler
3 weeks ago
Stratford, United Kingdom HLP Consulting Full timeAre you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team)As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner.Key Responsibilities: * Handling...
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Complaints Handler
4 weeks ago
Greater London, United Kingdom Ritz Recruitment Full timeOverview **Reference** JG35 **Salary** £24,960 - £24,960/annum + benefits **Job Location**: - United Kingdom - England - Greater London - London **Job Type** Permanent **Posted** Wednesday, January 25, 2023 **JG35** **Complaints Handler** **Location: Wembley** **Hours: 40 hours per week** **Salary: £ 24,960 per annum** **Benefits: 28 days...
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Complaints Handler
1 week ago
Greater Manchester, United Kingdom QED Legal Full timeComplaints HandlerManchester-basedWe're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide...
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Complaints Handler
6 days ago
London, United Kingdom Randstad Delivery Full timeComplaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted...
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Claims Complaints Handler
2 hours ago
City of London, Greater London, United Kingdom Jcw Full timeMotor Claims Handler (6 Month Contract) An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank. Experience as a Complaint Handler or in Quality Assurance • Demonstrated Project Management Expertise Preferably, we seek project or program managers with 2+ years of recent...
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Complaints Handler
4 weeks ago
East London, United Kingdom Howells Solutions Full time**Complaints Handler/Resident Liaison Officer - Social Housing** **Based in East London** **Full time, permanent** **£28,000 per annum** Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in East London: **Duties**: - Customer Care and...
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Complaints Handler
1 week ago
Greater Manchester, United Kingdom QED Legal Full timeComplaints HandlerManchester-based We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm. You will use knowledge of the SRA regulationa and legal ombudsman rules to...
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Complaints Handler
4 weeks ago
London, United Kingdom HLP Consulting Full timeOverview: We are seeking a highly motivated and detail-oriented individual to join our team as a Complaints Handler. As a Handler, you will play a crucial role in ensuring the smooth and efficient operation of our organization. This is an excellent opportunity for someone who is bilingual in Spanish and English and has strong data entry...
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Customer Service Complaints Handler
7 days ago
London, United Kingdom Morgan Sindall Property Services Full time**Full Time - Permanent** We currently have an opportunity for a Complaints Handler to join our team at our Goldney Road Hub, W9 2AR. **About the Role** Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and...
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Claims Handler in Complaints and Legal
2 weeks ago
London, United Kingdom Hirel ltd Full timeAs a Claims Handler in Complaints and Legal, you will be responsible for managing and resolving claims made against the company. This includes claims related to clinical negligence and those related to personal injury and public liability. You will play a crucial role in ensuring that claims are handled efficiently, accurately, and in compliance with legal...
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Customer Complaints Handler
4 weeks ago
London, United Kingdom OSS Full time**FULL TIME, PERMANENT, HYBRID** **THE OPPORTUNITY** As a Customer Complaints Handler, you will undertake the proper and full investigation of complaints to ensure we can decide on and implement a suitable resolution as soon as possible. You will regularly work with colleagues across the business to manage and respond effectively to complaints in line with...
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Customer Complaints Handler
4 weeks ago
London, United Kingdom OSS Full time**FULL TIME, PERMANENT, HYBRID** **THE OPPORTUNITY** As a Customer Complaints Handler, you will undertake the proper and full investigation of complaints to ensure we can decide on and implement a suitable resolution as soon as possible. You will regularly work with colleagues across the business to manage and respond effectively to complaints in line with...
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Complaints Officer
4 days ago
London, United Kingdom IPS Group Full time**Salary**: £45,000 - £55,000 + Bonus + Benefits**Location**: London**Job reference**: 151568_1689852063 Are you an experienced Complaints Handler seeking to be part of a growing Compliance team within the London Insurance Market? I am working with a Global Insurance Specialist who are seeking a Complaints Officer to join their developing Compliance...
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Housing Repairs Officer Complaint's Handler
7 days ago
London, United Kingdom Daniel Owen Ltd Full time**REPAIRS CALL HANDLER/PLANNER REQUIRED** **North London Based to join a growing team within a Large Housing Group** **Long term temp roles** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - **Log and oversee and...
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Legal Complaints Handler
7 days ago
Romford, Greater London, United Kingdom HCLTech Full timeTo assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written and...
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Legal Complaints Handler
2 hours ago
Romford, Greater London, United Kingdom HCLTech Full timeJob Description To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding...
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Complaints Handler
7 days ago
London, United Kingdom Howells Solutions Full time**Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a permanent basis. **Duties**: - Customer Care and Dis-satisfaction...
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Complaints Handler
4 weeks ago
London, United Kingdom Howells Solutions Full time**Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a 6 month fixed term contract. **Duties**: - Customer Care and...
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Motor Claims Case Handler
3 weeks ago
Greater London, United Kingdom JCW Full timeJob Title: Motor Claims Handler (6 Month Contract)An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank.We are in need of candidates possessing the following proficiencies:Experience as a Complaint Handler or in Quality AssuranceProfound Motor Finance KnowledgeExtensive Experience...
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Motor Claims Case Handler
4 weeks ago
Greater London, United Kingdom JCW Full timeJob Title: Motor Claims Handler (6 Month Contract)An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank.We are in need of candidates possessing the following proficiencies:Experience as a Complaint Handler or in Quality AssuranceProfound Motor Finance KnowledgeExtensive Experience...