Complaints Handler

Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team)
As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner.
Key Responsibilities:
* Handling customer complaints promptly and professionally via telephone, email, or in person.
* Investigating complaints thoroughly to understand the root cause and identify appropriate solutions.
* Liaising with relevant departments and stakeholders to address customer concerns and implement corrective actions.
* Keeping detailed records of complaints and their resolutions.
* Providing regular updates to customers on the progress of their complaints.
* Identifying trends or recurring issues and making recommendations for process improvements.
* Ensuring compliance with company policies and regulatory requirements.
Requirements:
* Previous experience in a customer service or complaints handling role is preferred.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills and the ability to empathise with customers.
* Good problem-solving abilities and attention to detail.
* Ability to remain calm and professional under pressure.
* Proficiency in Microsoft Office applications.
* Knowledge of the construction industry and relevant regulations is desirable but not essential.
Benefits:
* Competitive salary commensurate with experience.
* Opportunities for career development and progression within a reputable company.
* Supportive and collaborative working environment.
* Central London location with easy access to public transport.
If you are a customer-focused individual with a passion for resolving issues and making a positive impact, then we want to hear from you Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to receiving your application

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