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Senior Planner
2 months ago
**Senior Planner - Social Housing Repairs & Maintenance**
**Stratford**
**Full-Time, Permanent**
**Salary: £32,000 -£35,000 per annum**
Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Stratford, London. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.
**Job Types**: Full-time, Permanent
**Salary**: £32,000.00-£35,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Stratford: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Repairs Planning: 2 years (required)
Work Location: In person
Reference ID: 38204
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