Repairs Call Handler/Administrator

3 weeks ago


London, United Kingdom Daniel Owen Ltd Full time

Housing Repairs OfficerRepairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policiesMonitor internal system to ensure that issues are resolved in a timely manner by the relevant personRespond positively and manage efficiently all customer's needs/support, monitor these requirementsLiaise with other departments where necessary to ensure positive expected outcomes are obtainedProvide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the publicDesirablePrevious experience working as a call handler within a customer service / call centre environmentExcellent written, verbal, questioning & interpersonal skills.Analytic skills.Strong customer experience ethosOngoing contract with perm opportunities & progression availablePlease send CV's through to be considered to Sophie



  • London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...


  • London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Temporary- Location: - City of London- Industry: - Housing- Salary: - £12 - £13 per hour- Start Date: - ASAP- Duration: - On going- REF: - SR- SOO205_1675094959- Contact Name: - Sophie Rowley- Job Published: - 31 minutes ago**Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start...

  • Repairs Admin

    1 month ago


    London, United Kingdom Daniel Owen Ltd Full time

    **REPAIRS CALL HANDLER/PLANNER REQUIRED** **North London Based to join a growing team within a Large Housing Group** **HYBRID WORK - Full Time & Part Time Available** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: -...


  • London, United Kingdom Daniel Owen Ltd Full time

    **REPAIRS CALL HANDLER/PLANNER REQUIRED** **South London Based to join a growing team within a Large Housing Group** **Long term temp roles** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Liaising with tenants and...

  • Call Handler

    1 month ago


    London, United Kingdom Nuco Solutions Ltd Full time

    Nuco are currently recruiting for a call handler on behalf of one of our social housing contractors. - Preferably have worked in a call centre - Have previous experience working in a customer service environment - Have a confident telephone manner - Be able to cope with a high volume of calls at times - Have strong communication skills - Be a good team...


  • London, United Kingdom Daniel Owen Ltd Full time

    Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London.This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs)Also overseeing 2 Scheduler and 1 x Admin Duties and ResponsibilitiesYou will manage a team of Customer Service Officers delivering excellent customer...


  • London, United Kingdom Highlink Services Limited Full time

    **Call Handler/Business Support Duties and Responsibilities** - Answer inbound telephone calls and effectively answer questions and resolve complaints. - Upsell our other products and services. - Follow scripts and record conversation details. - Strive to exceed customer expectations. - Take part in product training. - Follow company policies and...


  • London, United Kingdom Daniel Owen Ltd. Full time

    Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London. This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) Also overseeing 2 Scheduler and 1 x Admin Duties and Responsibilities You will manage a team of Customer Service Officers delivering excellent...


  • London, United Kingdom Daniel Owen Ltd Full time

    Exciting Opportunity with a large Repairs Contractor This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) You will manage a team of Customer Service Officers delivering excellent customer services to the public across a range of front line services and channels. You will work in conjunction with the...


  • London, United Kingdom Daniel Owen Ltd Full time

    Exciting Opportunity with a large Repairs Contractor This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) You will manage a team of Customer Service Officers delivering excellent customer services to the public across a range of front line services and channels. You will work in conjunction with the...

  • Claims Administrator

    4 weeks ago


    London, United Kingdom China Taiping Insurance (UK) Co. Ltd Full time

    Responsibilities: - Claim logging into appropriate systems and records. - Take calls from client reporting new claims. - Assist claim handlers with administration and audit requirements. - Assist department in analysis of data for various committee meeting. - Act as translator for department when required. **Requirements**: - Essential _ - Chinese...

  • Call Handler

    1 month ago


    London, United Kingdom The Workplace Consultancy Full time

    My client is one of UK’s leading health companies looking for a Call Handler to join their team. The role is mainly home based, working from their head office 1 day a week. **Call Handler** The main role of a call handler will be to answer incoming calls and to convert sales. **Responsibilities**: - Answering incoming calls (~10-15 per hour). - To...

  • Repairs Administrator

    1 month ago


    London, United Kingdom Industrial Dwellings Society Full time

    **Repairs Administrator** IDS are looking for a repairs administrator for 3 month fixed term basis and will be responsible for the provision of a professional customer focused front line service for IDS’s customers. The day to day duties will include: - Being the first point of contact for repairs queries - Helping out with other areas of the business -...

  • Repairs Administrator

    1 month ago


    West London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation based in London to recruit an Repairs Administrator to join them on a temporary contract. We are looking for enthusiastic and detail-focussed problem solvers who want to make a difference to join our busy repairs team. We would like to hear from anyone who is a great communicator with good computer...


  • London, United Kingdom Greenacre Recruitment Ltd Full time

    Repairs Administrator Location: North London Salary: £18.00 – 20.00 per hour Duration: 2-3 months Greenacre are pleased to be supporting a social housing organisation, based in North London, with their recruitment of a Repairs Administrator. The successful candidate will have worked in a similar role, supporting surveyors with administration. What...

  • Repairs Administrator

    1 month ago


    London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy is looking to recruit a Repairs Administrator to join a large housing provider based in London. Joining at an exciting time of change, following a recent merger. As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team. Departmental Responsibilities: - Provide full...


  • London, United Kingdom Greenacre Recruitment Ltd Full time

    Repairs AdministratorLocation: North LondonSalary: £18.00 – 20.00 per hourDuration: 2-3 monthsGreenacre are pleased to be supporting a social housing organisation, based in North London, with their recruitment of a Repairs Administrator.The successful candidate will have worked in a similar role, supporting surveyors with administration.What will you do...


  • London, United Kingdom Waltham Forest GP Federated Network Full time

    **PART-TIME HOURS - ANY TIMES/DAYS OF THE WORKING WEEK** **WALTHAM FOREST - BASED FACE TO FACE ROLE** **TRAINING AVAILABLE ON THE JOB - experience in EMIS desirable but not required.** **Job Summary** The post holder will be expected to assist in the smooth running of a healthcare service, whilst working closely with the Project Lead Administrator. - To...

  • Claims Handler

    4 weeks ago


    London, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty are currently looking for a **Claims Handler **to join our Connect Plus Services (CPS) Team based in **Leatherhead or Dartford.** We are looking for someone to join our successful claims team on the M25. You will be part of a team effort to support the effective, efficient, best in class recovery of costs and management of...


  • London, United Kingdom Waltham Forest GP Federated Network Full time

    **Job Summary** The post holder will be expected to assist in the smooth running of multiple services, whilst working closely with the service clinicians and other administrative team members. - To provide support and a comprehensive administration service for all service clinicians, including the use of the departments computerised clinical systems. - To...