Call Handler/business Support

3 weeks ago


London, United Kingdom Highlink Services Limited Full time

**Call Handler/Business Support Duties and Responsibilities**
- Answer inbound telephone calls and effectively answer questions and resolve complaints.
- Upsell our other products and services.
- Follow scripts and record conversation details.
- Strive to exceed customer expectations.
- Take part in product training.
- Follow company policies and procedure.
- To provide a call handling service and associated administration duties.
- To take telephone calls from Clients in a professional and courteous manner
- To record all essential information accurately
- Excellent verbal communication skills.
- To be thorough and pay attention to detail.
- Maintaining confidentiality at all times with particular reference to client. confidentiality and Data Protection Act
- The unauthorised use of disclosure of client information, or Data Protection Act 1998 is a disciplinary offence and could result in prosecution or action for civil damages under the Data Protection Act 1998.
- To perform any other relevant duties that may be dictated by the changing needs of the service.

**Call Handler/Business Support Skills and Requirements**
- Previous experience in a customer service role
- Familiarity with Microsoft systems (word, excel, publisher)
- Basic Knowledge of Corel Draw
- Marketing Skills
- Exceptional listening skills and a professional telephone manner
- Ability to follow policies and understand technical products and services.
- Ability to diffuse conflict and resolve complaints.
- Fluency in English language is an advantage.
- To be thorough and pay attention to detail.
- The ability to work well with others.
- Sensitivity and understanding.
- Patience and the ability to remain calm in stressful situations.
- The ability to accept criticism and work well under pressure.
- Equality and Dignity

**Job Type**: Part-time
Part-time hours: 18 per week

**Salary**: From £10.00 per hour

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 31/05/2023
Reference ID: JR202305
Expected start date: 12/06/2023



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