Call Handler

2 months ago


London, United Kingdom The Workplace Consultancy Full time

My client is one of UK’s leading health companies looking for a Call Handler to join their team.

The role is mainly home based, working from their head office 1 day a week.

**Call Handler**

The main role of a call handler will be to answer incoming calls and to convert sales.

**Responsibilities**:

- Answering incoming calls (~10-15 per hour).
- To reach conversion rate goals / target set.
- To have a good knowledge of the services we offer & to know where to find this information.
- To communicate across the teams as well as with doctors and other departments.
- To deal with incoming complaints & follow complaints procedure.
- Booking patients in & take payments over the phone.
- Feedback common call themes and suggest improvements.
- Complete call handling wrap up activities (organising referrals, enquiring with doctors, requesting prescriptions etc)
- To be proactive and follow up on tasks from phone calls as quickly and efficiently as possible.

**Applicant Requirements**:

- Experience in a call centre setting - answering calls, handling enquires, logging call outcomes in contact management system, completing required call admin.
- Must be well spoken and confident on the phone.
- To be proactive and work well independently.

Fulltime - Mon - Fri


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