Call Handler

4 weeks ago

London, United Kingdom Waltham Forest GP Federated Network Full time

**Job Purpose**:
The post holder will be expected to assist in the smooth running of multiple services, whilst working closely with the service clinicians and other administrative team members.
- To provide support and a comprehensive administration service for all service clinicians, including the use of the department’s computerised clinical systems.
- To act as first point of contact for patients, their relatives and service clinicians.
- To ensure the smooth running of varying services across the organisation.

**Core Duties**:
1. To provide administrative support to Clinical Teams and Operational Service Managers for services across the organsiation.

2. Answering incoming calls from patients and book them into available appointments, deal with referral inquiries, register patients and sign post

3. Inputting data onto computer systems.

4. To communicate and liaise with medical and nursing staff as necessary.

7. Photocopying and collating documents as required.

8. Ensure compliance with local policies and maintain accurate records.

9. Deal with correspondence on behalf of the team.

10. Maintain and progress filing systems, ensuring notes are transferred/returned to appropriate clinic sites in readiness for clinics.

11. To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.

12. Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the service, ensuring that no issue is inappropriately delayed in being actioned.

13. Ensure good working relationships with all staff within the service line, the organisation and all outside agencies.

14. Undertake additional duties where appropriate as requested by the Service Manager.

15. To plan and coordinate your workload to ensure all deadlines are met and objectives achieved

16. To maintain good standards of professionalism.

17. To undertake ongoing personal development through participation in appraisal and supervision.

18. To attend and participate in relevant training identified through supervision and appraisal.

19. This job description will be reviewed with the Service Manager and Head of Operations as and when necessary, in conjunction with the post holder.

This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the postholder.

**Education/Qualifications**
- Good general standard of education to GCSE level or equivalent
- Evidence of continuing professional development
- Good IT Skills

**Knowledge & Experience**
- Experience of working in an administrative role within healthcare setting
- Experience of working with Primary Care IT systems (EMIS Web Knowledge - Essential)
- Experience of working across organisational boundaries in a healthcare setting

**Skills**
- Excellent interpersonal and communication skills - across all levels both inside and outside the organization.
- Excellent telephone manner
- Aptitude and confidence for working with a rapidly changing environment.
- Ability to manage own workload, deliver to targets and deadlines
- Accuracy and attention to detail
- Able to work in a team and on own initiative.
- Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
- Listens to others’ views respecting and valuing individual patient needs.
- Excellent organisational skills, ability to manage own time and plan timed activities for staff.
- Able to take instruction and direction and work effectively as part of a team.
- Ability to record and retrieve information on charts/paper and electronic patient records

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £27,129.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 01/09/2023

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time

    Call Handler – Social HousingFinsbury Park4 months temp, possibly longer£12.50phThe CompanyOne of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this...

  • Call Handler

    1 month ago

    London, United Kingdom Aston Group Full time

    **Salary and Benefits**: - Competitive - 22 days holiday per year in addition to Holidays and Birthday Off after one year of service - Pension with 4% salary sacrifice scheme and employer contribution - Death in Service benefit of 4 x salary - Employee Assistance Programme - Cycle to Work Scheme - Eye Care Vouchers **The Role** As our Call Handler you...

  • Call Handler

    1 month ago

    London, United Kingdom Brilliance Consultancy Services Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Overview**: We are currently seeking Handlers to join our team. As a Handler, you will play a crucial role in the efficient operation of our facility. This position offers an opportunity to work in a dynamic environment and contribute to...

  • Repairs Call Handler

    1 month ago

    London, United Kingdom G2 recruitment Full time

    **Location**: - Region: London- Country: United Kingdom**Role**: - Industry: Social Housing - Job Type: Contract / Freelance **Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 15/08/2023 - Start Date: ASAP- Expiry Date: 22/08/2023- Job Reference: 4333_1692096312**Repairs Call Handler**: Good Morning! My Local authority client in...

  • Call Handler

    1 day ago

    London, United Kingdom Howells Solutions Full time

    **Call Handler - Social Housing Repairs and Maintenance** **Stratford, London Permanent, full time £23,000** **To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance!** Are you an experienced Call Handler within the social housing sector? Do you have...

  • Call Handler

    6 days ago

    London, United Kingdom IONIC Recruitment Full time

    Call Handler – Social HousingFinsbury Park4 months temp, possibly longer£12.50phThe CompanyOne of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this...

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler – Social Housing Finsbury Park 4 months temp, possibly longer £12.50ph The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team...

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler – Social Housing Finsbury Park 4 months temp, possibly longer £12.50ph The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team...

  • Call Handler

    1 month ago

    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London. We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a...

  • Service Desk Call Handler

    1 month ago

    London, United Kingdom Reliable Networks Full time

    Job Title**:Service Desk Call Handler** Call handler takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services Reliable Networks offers. They are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound...

  • Customer Care Call Handler

    7 days ago

    London, United Kingdom RGE Services Ltd Full time

    Customer Care Call Handler About us A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years'...

  • Repairs Call Handler/administrator

    4 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...

  • Repairs Call Handler/Administrator

    1 month ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...

  • Repairs Call Handler/administrator

    1 month ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...

  • Customer Call Handler

    7 days ago

    London, United Kingdom Page Personnel - UK Full time

    3 month temp role with the possibility of being extended or going perm - Weekly pay **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Interim Customer Call Handler to join their Preston team on a temp to perm basis! **As a Interim Customer Call Handler you will**: - Be first point of...

  • Repairs Call Handler/administrator

    1 month ago

    London, United Kingdom Daniel Owen- UK Full time

    SR- HousRepIsE2_1699954741 Posted: 14/11/2023 - £14 - £14.2 per hour - City of London, London - CONTRACT **Housing Repairs Officer!** **Repairs Call Handler /Customer Service** Contract Role with training provided Office Based You must be able to work on a shift pattern between; 08:00am - 20:00pm (36 hour week) First line Call Handler's required for...

  • Maintenance Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler - Social Housing 4 months temp, possibly longer £One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this role. Having previous...

  • Maintenance Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler - Social Housing 4 months temp, possibly longer £One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this role. Having previous...

  • Maintenance Call Handler

    6 days ago

    London, United Kingdom IONIC Recruitment Full time

    Call Handler - Social Housing4 months temp, possibly longer£One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this role.Having previous experience...

  • Call Handler/business Support

    1 month ago

    London, United Kingdom Highlink Services Limited Full time

    **Call Handler/Business Support Duties and Responsibilities** - Answer inbound telephone calls and effectively answer questions and resolve complaints. - Upsell our other products and services. - Follow scripts and record conversation details. - Strive to exceed customer expectations. - Take part in product training. - Follow company policies and...