Repairs Admin

2 months ago


London, United Kingdom Daniel Owen Ltd Full time

**REPAIRS CALL HANDLER/PLANNER REQUIRED**

**North London Based to join a growing team within a Large Housing Group**

**HYBRID WORK - Full Time & Part Time Available**

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

**Key responsibilities**:

- Managing operatives diaries
- Liaising with tenants and operatives to arrange repairs
- Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
- Prioritising emergency works
- Booking appointments and allocating works to the available operatives, and following works from start through to completion
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
- Ensure all relevant data is up-dated on a timely basis
- Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
- Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
- Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
- Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

**Key skills and experience**
- Experience of working in a customer service environment
- Experience in a Housing environment
- Experience in a repairs & maintenance environment
- Makes decisions based on set standards and procedures
- Consistently maintains high level of performance.
- Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
- Resilient in difficult or stressful situations
- Able to empathise with customers
- Able to produce clear and concise correspondence.
- Accurate IT skills (Microsoft Word)


  • Repairs Admin

    2 weeks ago


    London, United Kingdom Greenacre Recruitment Ltd Full time €22

    Repairs Admin Location: Buckinghamshire Hourly Pay Rate: GBP22 per hour PAYE Duration: Interim, 6 month contract Greenacre are pleased to be supporting a social housing organisation, based in Buckinghamshire, with their recruitment of a Repairs Administrator. The ideal candidate will be able to support both the repairs team and contractors...


  • East London, United Kingdom Actaris Site Services Full time

    Full Time Permanent - East London - Posted 1 year ago - Negotiable £ Actaris is looking for a RESPONSIVE REPAIRS PLANNER / ADMIN in Brentwood. The role of Planner / Scheduler is an essential part of the team - your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson promptly and that the company is delivering...

  • Project Support/Admin

    3 hours ago


    London, United Kingdom Association for Project Management Full time

    Looking for Repairs Administrator for a large Repairs company in North London Exciting opportunity for training and progression Must have some experience working with Contractors We currently have a vacancy for a full-time Admin The hours of work will be Monday to Friday, either 8:00am - 4:00pm or 9:00pm - 5:00pm with 1 hour for lunch. Summary of role:...

  • Repairs Admin

    6 days ago


    London, United Kingdom Howells Solutions Full time

    **Repairs Administrator - Social Housing Repairs & Maintenance Full-Time, Temp-Perm position Based in Chingford **Salary**: £23-26k** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Administrators to...

  • Repairs Admin

    2 weeks ago


    London, United Kingdom Build Recruitment Full time €26,000 - €29,000

    Repairs Administrator Location: Croydon Term: Full time / temp to perm Salary: GBP26k to GBP29k per annum Hiring ASAP / Available Positions: 1 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. ...

  • Repairs Admin

    2 weeks ago


    London, United Kingdom Build Recruitment Full time €26,000 - €29,000

    Repairs Administrator Location: Croydon Term: Full time / temp to perm Salary: GBP26k to GBP29k per annum Hiring ASAP / Available Positions: 1 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. ...

  • Repairs Admin

    1 week ago


    London, United Kingdom Build Recruitment Full time

    Repairs Administrator Location: Croydon Term: Full time / temp to perm Salary: GBP26k to GBP29k per annum Hiring ASAP / Available Positions: 1 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we...

  • Repairs Admin

    1 week ago


    London, United Kingdom Build Recruitment Full time €26,000 - €29,000

    Repairs Administrator Location: Croydon Term: Full time / temp to perm Salary: GBP26k to GBP29k per annum Hiring ASAP / Available Positions: 1 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. ...

  • Repairs Admin

    1 week ago


    London, United Kingdom Build Recruitment Full time €26,000 - €29,000

    Repairs Administrator Location: Croydon Term: Full time / temp to perm Salary: GBP26k to GBP29k per annum Hiring ASAP / Available Positions: 1 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. ...

  • Repairs Supervisor

    4 weeks ago


    London, United Kingdom Graham Rose Full time

    Position: Repairs Supervisor Location: North Surrey Salary: GBP43000 Contract: Fixed term contract About the Role Our client, a Housing Association based in Surrey is looking for an experienced Repairs Supervisor to join their team. You will be responsible for reactive repairs across the patch, you will be working closely with...

  • Repairs Supervisor

    3 weeks ago


    London, United Kingdom Graham Rose Full time €43,000

    Position: Repairs Supervisor Location: North Surrey Salary: GBP43000 Contract: Fixed term contract About the Role Our client, a Housing Association based in Surrey is looking for an experienced Repairs Supervisor to join their team. You will be responsible for reactive repairs across the patch, you will be working closely with...

  • Repairs Planner

    2 months ago


    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start ASAP until 02-02-23 with a possible extension. Repairs co-ordinater required to administer admin tasks and planning **Skills** Good Customer Service Skills Knowledge of inventory management including in-house and external supply chains Previous experience in similar role Understanding of repairs types, prioritisation and timeframes,...

  • Repairs Call Handler

    2 months ago


    London, United Kingdom G2 recruitment Full time

    **Location**: - Region: London- Country: United Kingdom**Role**: - Industry: Social Housing - Job Type: Contract / Freelance **Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 15/08/2023 - Start Date: ASAP- Expiry Date: 22/08/2023- Job Reference: 4333_1692096312**Repairs Call Handler**: Good Morning! My Local authority client in...

  • Contract Admin

    2 months ago


    London, United Kingdom Blue Arrow Full time

    **Contract Admin - 100% office based in Euston - 26k** This permanent full time role would suit you if you have experience in working for a construction, FM, building or housing assosciation dealing with property or building repairs. - ** Monday to Friday**: - **8.30am till 5.30pm**: - ** Scheduling and arranging engineers to resolve issues on site**: -...


  • London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy is looking to recruit a Repairs Administrator to join a large housing provider based in London. Joining at an exciting time of change, following a recent merger. As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team. Departmental Responsibilities: - Provide full...

  • Repairs Administrator

    1 month ago


    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is looking to recruit a Repairs Administrator to join a large housing provider based in London. Joining at an exciting time of change, following a recent merger. As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team. Departmental Responsibilities: - Provide full...


  • London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is looking to recruit a Repairs Administrator to join a large housing provider based in London. Joining at an exciting time of change, following a recent merger. As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team. Departmental Responsibilities: - Provide full...


  • London, United Kingdom Bridge of Hope Full time

    **JOB TITLE**: Admin & Visiting Assistant **LOCATION**: Wandsworth, SW18 4LH (1 day remote, after training) **PAY RATE**: £17.56 paye / £21.80 umbrella (per hour) **START DATE**: ASAP **DURATION/Hours**: 3-month initial contract/ 36 hours a week (Mon-Fri, 9-5) **Role purpose**: To provide supervisory and senior lead to estate services non-residential team...


  • London, United Kingdom Bridge of Hope Full time

    **JOB TITLE**: Admin & Visiting Assistant **LOCATION**: Wandsworth, SW18 4LH (1 day remote, after training) **PAY RATE**: £17.56 paye / £21.80 umbrella (per hour) **START DATE**: ASAP **DURATION/Hours**: 3-month initial contract/ 36 hours a week (Mon-Fri, 9-5) **Role purpose**: To provide supervisory and senior lead to estate services non-residential team...

  • Repairs Administrator

    3 weeks ago


    London, United Kingdom PIXCEL DESIGN LTD Full time

    To process the raising of jobs, as necessary, using Housing Works Order System, liaise with the Contact Centre providing all necessary service information and support to ensure service targets and standards are achieved, appointments systems are maintained effectively for both the Client and Housing staff To carry out administrative tasks associated with...