Repairs Administrator
3 weeks ago
MMP Consultancy is looking to recruit a Repairs Administrator to join a large housing provider based in London. Joining at an exciting time of change, following a recent merger.
As Repairs Administrator, you will be responsible for providing excellent customer service to the Responsive Repairs team.
Departmental Responsibilities:
- Provide full administrative support to the various teams within the service.
- Scheduling of appointments and diary management of team members, external contractors and residents.
- Raise, monitor and report on work orders.
- Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
- Develop and maintain relationships with internal and external stakeholders to support our customers.
- Assess clients' needs to ensure effective service delivery.
- Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
- Deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
- Investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
- Arrange meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution, ordering and / or providing refreshments, and taking minutes when requested.
Skills/Experience required:
- Experience in working in a responsive repairs environment.
- Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
- Experience in coordinating and following up on work programmes.
- Some experience with high profile legal cases.
- Ability to work independently, exercising good initiative and judgement
- Excellent written and verbal communication skills.
- Demonstrable experience in a role which has required proficient admin skills, including keyboard, telephone, IT and experience of working with databases.
- Experience of working with schedule of rates would be desirable.
Qualifications required:
- Educated to A-Level, NVQ 3 or above or have a minimum of minimum of two years' experience in a similar role.
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