Housing Repairs Officer Inbound Calls

2 months ago


London, United Kingdom Daniel Owen Ltd Full time

**REPAIRS CALL HANDLER/PLANNER REQUIRED**

**South London Based to join a growing team within a Large Housing Group**

**Long term temp roles**

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

**Key responsibilities**:

- Liaising with tenants and operatives to arrange repairs
- Understanding of Schedule of rates
- Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
- Prioritising emergency works
- Booking appointments and allocating works to the available operatives, and following works from start through to completion
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
- Ensure all relevant data is up-dated on a timely basis
- Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
- Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
- Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
- Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

**Key skills and experience**
- Experience of working in a customer service environment
- Experience in a Housing environment
- Experience in a repairs & maintenance environment
- Makes decisions based on set standards and procedures
- Consistently maintains high level of performance.
- Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
- Resilient in difficult or stressful situations
- Able to empathise with customers
- Able to produce clear and concise correspondence.
- Accurate IT skills (Microsoft Word)



  • London, United Kingdom Service Care Solutions - Housing Full time

    **Job Title**:Repairs Call Handler **Location of the job**: Lewisham SE13 **Weekly hours**: 36 hours **Working hours**: Monday-Friday 9-5 **Start date**: ASAP **Job Purpose** The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for...


  • London, United Kingdom Daniel Owen Ltd Full time

    **REPAIRS CALL HANDLER/PLANNER REQUIRED** **South London Based to join a growing team within a Large Housing Group** **Long term temp roles** **Office Based** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Liaising...


  • London, United Kingdom Daniel Owen Ltd Full time

    **REPAIRS CALL HANDLER/PLANNER REQUIRED** **North London Based to join a growing team within a Large Housing Group** **Long term temp roles** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Managing operatives...


  • London, United Kingdom Akton Recruitment Ltd Full time

    Housing Repairs Officer Akton Recruitment has an opening for Housing Repairs Officer Key responsibilities A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2. Experience of working in a contact centre...


  • London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for Housing Repairs Officer Key responsibilities A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2. Experience of working in a contact centre answering high volume of...

  • Repairs Call Handler

    2 months ago


    London, United Kingdom G2 recruitment Full time

    **Location**: - Region: London- Country: United Kingdom**Role**: - Industry: Social Housing - Job Type: Contract / Freelance **Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 15/08/2023 - Start Date: ASAP- Expiry Date: 22/08/2023- Job Reference: 4333_1692096312**Repairs Call Handler**: Good Morning! My Local authority client in...


  • London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date:Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer...

  • Call Centre Agent

    3 weeks ago


    London, United Kingdom The Hyde Group Full time

    **London Bridge** **Up to £25,500** Hyde is looking to recruit a Call Centre Agent (Repairs). Internally you will be known as a Customer Liaison Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos...


  • London, United Kingdom Daniel Owen Ltd Full time

    I currently have a position with a large Repairs Contractor for a Call Centre Team Leader to be based in London. This role will be a management position being responsible for a team of 8 - 10 Call Handlers (Housing/Repairs) **Responsibilities**: - You will manage a team of Customer Service Officers delivering 'excellent' customer services to the public...

  • Inbound Call Handler

    3 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Handler** **| Home Made** Join our diverse team of Sales Professionals and be a key part of revolutionizing the renting experience for our customers! In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You'll be qualifying warm leads through inbound and outbound calls, to...


  • London, United Kingdom Home Made Full time

    **Inbound Call Handler | Home Made**: - Are you energised by speaking with new people and like to work within a dynamic and diverse team?_ - We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets.Our Sales Development team is the first point of contact with potential renters, the...


  • London, United Kingdom Daniel Owen- UK Full time

    SR- HousRepIsE2_1699954741 Posted: 14/11/2023 - £14 - £14.2 per hour - City of London, London - CONTRACT **Housing Repairs Officer!** **Repairs Call Handler /Customer Service** Contract Role with training provided Office Based You must be able to work on a shift pattern between; 08:00am - 20:00pm (36 hour week) First line Call Handler's required for...


  • London, United Kingdom Daniel Owen Ltd Full time

    Housing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...

  • Inbound Call Agent

    3 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent | Home Made** - Are you energised by speaking with new people and like to work within a dynamic and diverse team?_ - We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets._ - Our Sales Development team is the first point of contact with potential renters,...

  • Inbound Call Handler

    3 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent **| Home Made** Join our diverse team of Sales Professionals and be a key part of revolutionizing the renting experience for our customers! In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You will speak to our customers about what they are looking for and...

  • Inbound Call Agent

    3 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent** **| Home Made** We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets. You will be the first point of contact with our potential renters and the first part of our sales process, you'll speak to them about what they are looking for and ultimately matching...

  • Inbound Call Agent

    6 days ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent** **| Home Made** We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets. Our Sales Development team is the first point of contact with potential renters, the first part of our sales process, qualifying what they are looking for and ultimately matching them...

  • Inbound Call Agent

    2 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent** | Home Made** - Are you energised by speaking with new people and like to work within a dynamic and diverse team?_ - We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets.Our Sales Development team is the first point of contact with potential renters, the...

  • Inbound Call Agent

    3 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Agent** **| Home Made** - Are you energised by speaking with new people and like to work within a dynamic and diverse team?_ - We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets.Our Sales Development team is the first point of contact with potential renters, the...

  • Inbound Call Handler

    2 weeks ago


    London, United Kingdom Home Made Full time

    **Inbound Call Handler** **| Home Made** We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets. Our Sales Development team is the first point of contact with potential renters, the first part of our sales process, qualifying what they are looking for and ultimately matching...