Housing Repairs Officer Inbound Calls and Scheduling

3 weeks ago


London, United Kingdom Daniel Owen Ltd Full time

**REPAIRS CALL HANDLER/PLANNER REQUIRED**

**North London Based to join a growing team within a Large Housing Group**

**Long term temp roles**

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

**Key responsibilities**:

- Managing operatives diaries
- Liaising with tenants and operatives to arrange repairs
- Understanding of Schedule of rates
- Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
- Prioritising emergency works
- Booking appointments and allocating works to the available operatives, and following works from start through to completion
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
- Ensure all relevant data is up-dated on a timely basis
- Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
- Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
- Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
- Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

**Key skills and experience**
- Experience of working in a customer service environment
- Experience in a Housing environment
- Experience in a repairs & maintenance environment
- Makes decisions based on set standards and procedures
- Consistently maintains high level of performance.
- Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
- Resilient in difficult or stressful situations
- Able to empathise with customers
- Able to produce clear and concise correspondence.
- Accurate IT skills (Microsoft Word)



  • London, United Kingdom Daniel Owen Ltd Full time

    **REPAIRS CALL HANDLER/PLANNER REQUIRED** **South London Based to join a growing team within a Large Housing Group** **Long term temp roles** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Liaising with tenants and...


  • London, United Kingdom Pertemps London Full time

    Working hours: Monday-Friday 8am-4pm or 9am-5pm £125 per day PAYE + paid holidays £159 umbrella An exciting opportunity has arisen for a repairs planner/scheduler in Shepherd's Bush, West London. This role will be 3-6 months in duration with the view to go permanent depending on performance. **Requirements**: - Experience as a Planner / Scheduler working...


  • London, United Kingdom Pertemps London Full time

    Working hours: Monday-Friday 8am-4pm or 9am-5pm £125 per day PAYE + paid holidays £150 umbrella An exciting opportunity has arisen for a repairs planner/scheduler in Shepherd's Bush, West London. This role will be 3-6 months in duration with the view to go permanent depending on performance. **Requirements**: - Experience as a Planner / Scheduler working...

  • Repairs Planner

    7 days ago


    London, United Kingdom Howells Solutions Full time

    Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Based in Hammersmith and Fulham Full time, permanent £25,000 - £28,000 depending on experience Are you an experienced Planner / Scheduler? If so, we may be able to help you! Here at Howells, we are working with a leading UK contractor to find an experienced and proactive Repairs Planner /...


  • London, United Kingdom Daniel Owen Ltd Full time

    Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London.This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs)Also overseeing 2 Scheduler and 1 x Admin Duties and ResponsibilitiesYou will manage a team of Customer Service Officers delivering excellent customer...


  • London, United Kingdom CSP U.K. LTD Full time

    We are currently seeking a skilled and customer-focused Inbound Call Center Representative to join our team. As an Inbound Call Center Representative, you will be responsible for handling incoming calls from customers, providing excellent service, and resolving any issues or inquiries they may have. This is a great opportunity for individuals who enjoy...


  • London, United Kingdom Daniel Owen Ltd Full time

    Housing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...


  • North London, United Kingdom Service Care Solutions Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of...


  • London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...


  • London, United Kingdom Daniel Owen Ltd. Full time

    Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London. This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) Also overseeing 2 Scheduler and 1 x Admin Duties and Responsibilities You will manage a team of Customer Service Officers delivering excellent...


  • London, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Repairs Resolution Officer - Housing** **Reference no: Southwark 5229560** **Pay rate: £18.03 per hour PAYE** **Role Length**: **This opening assignment is for 3-4 months** **Office based role** A Repairs Resolution Officer is required to undertake the day to day management of repairs and major works and...


  • London, United Kingdom Channel Partners Limited Full time

    We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills. **Duties**: - Handle...


  • London, United Kingdom MATRIX Full time

    **Key responsibilities** A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2. Experience of working in a contact centre answering high volume of calls to ensure targets are met. 3. Experience of dealing...


  • London, United Kingdom FOOTPRINTZ LTD Full time

    Waltham Forest Housing is looking for a committed and energetic team player to join our Place team as an interim Housing Coordinator. Housing Coordinators support in the day-to-day business of a busy and lively housing operations team, providing a comprehensive housing management service for tenants and leaseholders. As a crucial part of the team, you will...

  • Call Centre

    1 month ago


    London, United Kingdom Office Angels Full time

    **Wow Factor**:An exciting opportunity has arisen for a Inbound Customer Service Advisor to join a growing and successful company based in Fulham. The perfect role for someone who is wanting to join a fantastic, sociable team and learn new skills! Our client is looking for some immediate support their customer service team. Are you a strong confident...


  • London, United Kingdom Southern Housing Full time

    We have an exciting opportunity that has arisen within our Commercial Services Team for an Estate Maintenance Officer. You will provide a comprehensive and professional repairs and maintenance service in accordance with relevant health & safety policies, regulations and legislation. You will also maximise site occupancy by ensuring the void...


  • London, United Kingdom Akton Recruitment Full time

    **Housing Repairs Coordinator** **Camden** **£23 Per Hour **I am recruiting for a local authority who is looking for someone to be responsible for the planning of trade diaries and management of WIP and subcontractor management. **Key Responsibilities**: Planning repairs and maintenance requests to the relevant operative Deal with council and private...


  • London, United Kingdom Vox Network Consultants Full time

    Role Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...


  • Kingston upon Thames, Greater London, United Kingdom Southern Housing Full time

    We have an exciting opportunity that has arisen within our Commercial Services Team for an Estate Maintenance Officer . You will provide a comprehensive and professional repairs and maintenance service in accordance with relevant health & safety policies, regulations and legislation. You will also maximise site occupancy by ensuring the void...

  • Repairs Planner

    2 days ago


    London, United Kingdom Build Recruitment Full time

    Job Title: Scheduler / Planner Salary -£16.50 umbrella rate Location: Finsbury Park Contract: Temp to Perm INTERVIEWS ASAP The Repairs Scheduler will have day to day responsibility for scheduling void repairs, communal works and void works in a busy housing office. The post holder will apply schedule of rates and priority times to each job. They will...