Inbound Call Agent

4 weeks ago

London, United Kingdom Home Made Full time

**Inbound Call Agent | Home Made**
- Are you energised by speaking with new people and like to work within a dynamic and diverse team?_
- We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets._
- Our Sales Development team is the first point of contact with potential renters, the first part of our sales process, qualifying what they are looking for and ultimately matching them to their ideal new home_
- **Working hours**_: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return._
- **Office location: **_London Waterloo, this is an office-based role (close to Blackfriars, Southwark and Waterloo stations)_
- **Salary**:_£23K - £30K OTE (uncapped commission)_

**Working with us**:
Home Made are the fastest-growing property technology company that is fixing renting for good By combining technology and a customer centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**What you'll be doing as a Inbound Call Agent?**
- Work as part of a high performance sales team, all focused on the same mission to fix renting for good
- Qualifying warm leads via inbound and outbound calls from prospective renters, securing viewings
- Put your sales skills first by identifying the needs of each renter, adopting a sales mentality to cross-sell properties effectively using our matching tool
- Utilising our customised systems to note clear customer requirements for the viewings team to take them around the properties of choice
- A self starter, with an appetite to exceed targets
- Keeping up to date with knowledge of pricing, availability and new properties/sites as they come in
- Attend training on new site launches
- Actively problem solving to support customer needs
- Utilising WhatsApp for business, assisting prospective renters on their journey for a new home digitally
- Communicate and draw attention to any promotions or offers
- Responsible for data integrity, using our customised systems for logging, tracking and maintaining renter records
- Be a Home Made culture champion, confidently communicating our value proposition to prospective renters

**About You**:

- You have a passion for sales and are hungry to close each opportunity
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- You have a can-do attitude and match the urgency to help customers
- You have a positive and energetic outlook
- You love to learn and thrive in development opportunities
- Confident in your written and spoken communication skills

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks: discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Running Club, Meditation Sessions, Mental Health Champions, CSR opportunities
- Dog-friendly office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme

**We are an equal-opportunity employer**

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please confirm your notice period
- Please note your salary expectations

Work authorisation:

- United Kingdom (required)

Work Location: In person

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