Repairs Call Handler/administrator
2 weeks ago
Contract Type:
- Temporary- Location:
- City of London- Industry:
- Housing- Salary:
- £12 - £13 per hour- Start Date:
- ASAP- Duration:
- On going- REF:
- SR- SOO205_1675094959- Contact Name:
- Sophie Rowley- Job Published:
- 31 minutes ago**Duties**
**Repairs Call Handler /Admin - must have prior experience**
**Looking for someone to start immediately**
First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Respond positively and manage efficiently all customer's needs/support, monitor these requirements
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public
**Desirable**
- Previous experience working as a call handler within a customer service / call centre environment
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos
This role will be office based for 3 months and then hybrid (2 days working from home a week)
Please send CV's through to be considered to Sophie
This will be to **start in Feb and will be on-going work
-
Repairs Call Handler/Administrator
Found in: Talent UK 2A C2 - 1 week ago
London, United Kingdom Daniel Owen Ltd Full timeHousing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...
-
Repairs Call Handler/administrator
21 hours ago
London, United Kingdom Daniel Owen Ltd Full time**Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...
-
Repairs Call Handler/administrator
5 days ago
London, United Kingdom Daniel Owen- UK Full timeSR- HousRepIsE2_1699954741 Posted: 14/11/2023 - £14 - £14.2 per hour - City of London, London - CONTRACT **Housing Repairs Officer!** **Repairs Call Handler /Customer Service** Contract Role with training provided Office Based You must be able to work on a shift pattern between; 08:00am - 20:00pm (36 hour week) First line Call Handler's required for...
-
Call Handler
5 days ago
London, United Kingdom Aston Group Full time**Salary and Benefits**: - Competitive - 22 days holiday per year in addition to Holidays and Birthday Off after one year of service - Pension with 4% salary sacrifice scheme and employer contribution - Death in Service benefit of 4 x salary - Employee Assistance Programme - Cycle to Work Scheme - Eye Care Vouchers **The Role** As our Call Handler you...
-
Housing Repairs Officer Inbound Calls
2 days ago
London, United Kingdom Daniel Owen Ltd Full time**REPAIRS CALL HANDLER/PLANNER REQUIRED** **South London Based to join a growing team within a Large Housing Group** **Long term temp roles** **Office Based** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Liaising...
-
Call Handler
5 days ago
London, United Kingdom Brilliance Consultancy Services Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Overview**: We are currently seeking Handlers to join our team. As a Handler, you will play a crucial role in the efficient operation of our facility. This position offers an opportunity to work in a dynamic environment and contribute to...
-
Call Handler
5 days ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London. We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a...
-
London, United Kingdom Daniel Owen Ltd Full time**REPAIRS CALL HANDLER/PLANNER REQUIRED** **North London Based to join a growing team within a Large Housing Group** **Long term temp roles** Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. **Key responsibilities**: - Managing operatives...
-
Service Desk Call Handler
5 days ago
London, United Kingdom Reliable Networks Full timeJob Title**:Service Desk Call Handler** Call handler takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services Reliable Networks offers. They are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound...
-
Call Handler
Found in: Talent UK 2A C2 - 1 week ago
Greater London, United Kingdom Pertemps Enfield Full timeLarge international company is seeking a dedicated and experienced call handler with customer services experience their team in Enfield, successful candidates will be responsible for providing excellent customer service, coordinating patient transport to hospitals, ensuring timely and efficient transport services are provided to patients.Key...
-
Call Handler
Found in: beBee S GB - 3 weeks ago
Enfield, Greater London, United Kingdom Pertemps Full timeLarge international company is seeking a dedicated and experienced call handler with customer services experience their team in Enfield, successful candidates will be responsible for providing excellent customer service, coordinating patient transport to hospitals, ensuring timely and efficient transport services are provided to patients.Key...
-
Call Centre Team Manager
1 week ago
London, United Kingdom Daniel Owen Ltd Full timeExciting Opportunity with a large Repairs Contractor This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) You will manage a team of Customer Service Officers delivering excellent customer services to the public across a range of front line services and channels. You will work in conjunction with the...
-
Call Handler
5 days ago
London, United Kingdom Aesthetics Clinic Full time**Position Overview**: **Key Responsibilities**: - Answering incoming calls and addressing client inquiries with professionalism and courtesy. - Scheduling appointments and coordinating with our team of specialists to ensure efficient allocation of resources. - Providing information about our services, procedures, and pricing to prospective clients. -...
-
Repairs Administrator
4 days ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation based in London to recruit an Repairs Administrator to join them on a temporary contract. We are looking for enthusiastic professionals, who are keen to learn and present exceptional administrative skills. You will be responsible for providing an administrative support to the department. Ensuring all...
-
Call Handler and Administrator
2 weeks ago
London, United Kingdom Waltham Forest GP Federated Network Full time**Job Summary** The post holder will be expected to assist in the smooth running of multiple services, whilst working closely with the service clinicians and other administrative team members. - To provide support and a comprehensive administration service for all service clinicians, including the use of the departments computerised clinical systems. - To...
-
Repairs Administrator
4 days ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit Repairs Administrator to join them on a temporary contract based in North West London. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres...
-
Repairs Advisor
4 days ago
London, United Kingdom Akton Recruitment Full timeLewisham £17.50 Per Hour **Responsibilities**: 1. To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries. 2. To undertake administrative tasks for...
-
Call Administrator
5 days ago
London, United Kingdom DMC Healthcare Full time**The Person** Passionate about contributing to DMCs service development across our Dermatology Service Team and more widely across the organisation. Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to peoples lives. **Main** **Duties** **&**...
-
Account Handler
3 days ago
Bromley, Greater London, United Kingdom FJN Solutions Full timeOur client is an independent insurance broker looking for a new Household Account Handler to join their fantastic team. This is a customer facing role handling personal insurance policies for clients. This will cover personal lines such as high net worth, pet, holiday homes, contents, and buildings. Account Handler Responsibilities * Handling renewals *...
-
Booking Co-ordinator/call Handler
5 days ago
London, United Kingdom London North West University Healthcare NHS Trust Full timeThe role of the call handler/booking co-ordinator is a pivotal post in the Trust Access Centre. The team deal with all calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments. The team also book new outpatient appointments and reschedule follow up...