Repairs Advisor

3 weeks ago


London, United Kingdom Akton Recruitment Full time

Lewisham

£17.50 Per Hour

**Responsibilities**:
1. To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.

2. To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.

3. Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.

4. Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.

5. Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.



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